Customer Quality Assurance

ACCTON TECHNOLOGY SG PTE. LTD.; Singapore; On-site; SGD 60,000 - 85,000; Full time

Job summary

ACCTON TECHNOLOGY SG PTE. LTD.

in Singapore is seeking a Customer Quality Assurance (CQA) Engineer to handle customer quality issues and ensure timely resolution, maintaining high satisfaction through effective communication and corrective actions. You will lead 8D reports, coordinate with Manufacturing, Test Engineering, and Quality & NPI teams, and support customer audits to drive continuous improvement based on feedback.

Responsibilities

• Manage and resolve customer complaints and RMA cases
• Lead 8D reports, including: Root cause analysis, Corrective and preventive actions (CAPA)
• Coordinate with internal teams: Manufacturing, Test Engineering, Quality and NPI
• Provide timely and accurate feedback to customers
• Track and improve: Customer satisfaction, Field return rates
• Support customer audits and quality reviews
• Drive continuous improvement based on customer feedback

Job description

Position Summary

The Customer Quality Assurance (CQA) Engineer is responsible forhandling customer quality issues, ensuring timely resolution of complaints, andmaintaining high customer satisfaction through effective communication andcorrective actions.

Key Responsibilities

• Manage and resolvecustomercomplaints and RMA cases
• Lead8D reports, including:
• Root cause analysis
• Corrective and preventive actions (CAPA)
• Coordinate with internal teams:
• Manufacturing
• Test Engineering
• Quality and NPI
• Provide timely and accuratefeedbackto customers
• Track and improve:
• Customer satisfaction
• Field return rates
• Support customer audits and qualityreviews
• Drive continuous improvement based oncustomer feedback