Customer Quality Engineer: RCA & Continuous Improvement Lead

VDL ETG Singapore; Singapore; On-site; SGD 67,000 - 100,000; Full time

Job summary

VDL ETG Singapore is seeking a Quality Specialist to serve as the first point of contact for customer quality issues and ensure assembly products meet customer standards. You will work in a team environment to drive root cause analysis and implement best practices emphasizing defect prevention and process efficiency.

Responsibilities include coordinating with customers, in-house teams, and suppliers to resolve issues, leading 8D-based RCA, and developing outgoing inspection checklists to meet

Qualifications

• 3+ years of experience in customer quality management in semiconductor equipment manufacturing or equivalent.
• Diploma/Degree in Mechanical/Mechatronics/Electrical/Precision/Chemical or related discipline.
• Lean Six Sigma knowledge is advantageous or certified.
• Good problem-solving skills.
• Proficient in Microsoft Excel functions.
• Good communication skills.

Responsibilities

• Communicate and review with Customers, In-house, and Suppliers to resolve quality issues.
• Schedule a meeting with the Customer to review and close non-conformance.
• Chair & drive Customer quality CAB meetings to derive root causes, and corrective and preventive actions based on 8D methodology.
• Review to ensure root cause is based on quality tools (5-Why, 3-Legged 5-Why, fishbone diagram).
• Define and implement an outgoing inspection checklist to ensure delivered products meet all customer requirements.
• Compile weekly customer quality reports for monitoring the customer and organisation quality KPI.
• Monitor and review FAI of BTP and internal made parts to ensure the first article meets all customer requirements.
• Support and participate in company continuous improvement program.

Skills

Lean Six Sigma knowledge

Problem solving

Communication skills

Excel proficiency

Education

Mechanical/Mechatronics/Electrical/Precision/Chemical or related discipline

Tools

Excel

Job description

VDL ETG Singapore is seeking a Quality Specialist to serve as the first point of contact for customer quality issues and ensure assembly products meet customer standards. You will work in a team environment to drive root cause analysis and implement best practices emphasizing defect prevention and process efficiency.

Responsibilities include coordinating with customers, in-house teams, and suppliers to resolve issues, leading 8D-based RCA, and developing outgoing inspection checklists to meet