Customer Quality Engineer

RRECRUITER INT PTE. LTD.; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

RRECRUITER INT PTE. LTD. in Singapore seeks a seasoned QA professional to be the main technical contact for customer quality issues and to manage complaints through resolution.

You will lead audit preparation, oversee nonconforming product handling, and drive continuous improvement with cross-functional teams.

Experience in medical devices is a plus; internal auditor certification is advantageous; join a manufacturing environment focused on quality and compliance.

Qualifications

• Bachelor’s degree or above in a related field.
• 5+ years of QA experience in manufacturing.
• Experience in medical industry is an advantage.
• Certified Internal Auditor qualification is an advantage.
• Experience handling nonconforming products, quality disposition, 8D reports, and audit documentation.

Responsibilities

• Act as the main technical contact for customer quality issues, enquiries, and reviews.
• Manage customer complaints and quality claims from start to resolution.
• Lead customer audit preparation, follow-up, and quality documentation compliance.
• Monitor customer quality performance, defect trends, and yield impact.
• Coordinate engineering/project changes, approvals, and implementation.
• Support process and product improvement initiatives with cross-functional teams.
• Participate in NPI and design reviews to ensure customer quality requirements are properly implemented.
• Ensure compliance with QMS, EHS, and relevant procedures

Skills

QA management

Auditing

Customer liaison

8D reports

Education

Bachelor's degree

Job description

Responsibilities

• Act as the main technical contact for customer quality issues, enquiries, and reviews.


• Manage customer complaints and quality claims from start to resolution.


• Lead customer audit preparation, follow-up, and quality documentation compliance.


• Monitor customer quality performance, defect trends, and yield impact.


• Coordinate engineering/project changes, approvals, and implementation.


• Support process and product improvement initiatives with cross-functional teams.


• Participate in NPI and design reviews to ensure customer quality requirements are properly implemented.


• Ensure compliance with QMS, EHS, and relevant procedures

Requirements

• Bachelor’s Degree or above.


• 5+ years of QA experience in a manufacturing environment.


• Experience in the medical industry is an advantage.


• Certified Internal Auditor qualification is an advantage.


• Experience handling nonconforming products, quality disposition, 8D reports, and audit documentation.