Customer Quality Engineer (Precision Eng)

MMC Success Pte. Ltd.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

MMC Success Pte. Ltd. is seeking a quality engineering professional to join our established precision manufacturing team in Singapore.

You will act as the primary contact for customer quality concerns, lead investigations using 8D and 5 Why, and coordinate cross-functional actions with engineering and operations to meet specifications. The role requires a Diploma or Bachelor’s degree in engineering or quality management, and hands-on knowledge of IATF 16949, ISO 9001, Core Tools, APQP, PPAP,

Qualifications

• Diploma or bachelor’s degree in engineering or quality management.
• Knowledge of Quality Management Systems.
• Experience with IATF 16949/ VDA 6.3 or high-volume manufacturing is preferred.

Responsibilities

• Act as primary contact for customer quality concerns and clarify their specifications.
• Lead customer complaint investigations using 8D, 5 Why, and Ishikawa with cross-functional teams.
• Respond with 3D & 8D replies and verify corrective actions are effective.
• Manage customer complaints KPI with Quality Engineers, Process Engineers and operations.
• Analyze dimensional, visual, plating, material and process data to support conclusions.
• Participate in QMS, audits (IATF 16949, ISO) and internal/external certification bodies.

Skills

Quality engineering

IATF 16949

PPAP

APQP

Statistical analysis

Education

Diploma or Bachelor's degree in engineering or quality management

Tools

Quality Management Systems

Core Tools

SPC

MSA

Job description

• Established precision engineering company

• International exposure with operations across different countries

• Opportunities to develop technical skills

Responsibilities

• Act as a primary point of contact for customer quality-related concerns and collaborate with customers to understand their quality expectations and specifications.

• Manage customer complaints, lead customer complaint investigations using 8D, 5 Why, Ishikawa and data-based analysis. Timely respond with 3D & 8D replies using systematic root cause analysis to investigate with cross-functional teams. Verify the effectiveness of established corrective / preventive actions and ensure the closure of 8D reports in a timely manner.

• Manage and lead the overall customer complaints KPI and activities together with Quality Engineers, Process Engineers and respective concerns personnel from operations.

• Analyse dimensional, visual, plating, material, process and reliability data using appropriate statistical methods. Review trends, defect rates, capability and measurement results to support technically sound conclusions.

• Work closely with cross-functional teams to address and resolve customer feedback issues promptly and ensure the corrective action taken effectiveness to prevent occurrence case.

• Participate in QMS, customer audits, IATF 16949 and ISO audits, 3rd party certification bodies audits, layered process audits and internal audits
  

Requirements

• Diploma or bachelor's degree in engineering or quality management or a related field

• Knowledge in Quality Management Systems

• Proven experience in quality engineering, preferably in a customer-facing role. Automotive IATF 16949/ VDA 6.3 or high-volume precision manufacturing experience is strongly preferred.

• Working knowledge of IATF 16949, ISO 9001, Core Tools, APQP, PPAP, PFMEA, Control Plan, SPC and MSA.

We regret only shortlisted candidates will be notified.

Important Note: MMC Success Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

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Registration Number: R22107863

EA License No: 22C1107