Customer Experience & Support Specialist

Recruit Express Pte Ltd; Singapore; On-site; SGD 31,000 - 40,000; Full time

Job summary

Recruit Express Pte Ltd is seeking a Customer Service Associate to handle inquiries via calls, emails and other channels, and to assist customers with policy-related queries and digital platforms.

The role includes following up on cases, handling escalated issues, making outbound follow-ups, and maintaining accurate records while supporting department administration and ad-hoc projects.

Responsibilities

• Handle customer enquiries, feedback and service requests via calls, emails and other channels.
• Assist customers with policy-related enquiries and digital platforms.
• Follow up on cases and ensure timely resolution within service standards.
• Handle escalated cases and provide support to customers and internal teams.
• Make outbound calls for customer follow-ups and related matters.
• Maintain accurate records and follow company policies and regulatory requirements.
• Assist with department administration, procedures and ad-hoc projects.

Job description

Recruit Express Pte Ltd is seeking a Customer Service Associate to handle inquiries via calls, emails and other channels, and to assist customers with policy-related queries and digital platforms.

The role includes following up on cases, handling escalated issues, making outbound follow-ups, and maintaining accurate records while supporting department administration and ad-hoc projects.