Claims & Customer Experience Specialist

Recruit Express Pte Ltd; Singapore; On-site; SGD 28,000 - 39,000; Full time

Job summary

Recruit Express Pte Ltd is seeking a diligent claims support specialist to join our client services team in Singapore. You will handle claims-related inquiries and requests, process submissions, and coordinate with relevant teams for timely assessment and resolution.

You will respond to customers and representatives professionally, support follow-up calls to explain outcomes, and help manage appeals, feedback, and complaints while maintaining accurate records and regulatory compliance.

Qualifications

• Handle claims-related enquiries and requests via email within service turnaround timelines.
• Process and route claim submissions to the relevant team for assessment.
• Respond to customers and representatives on claim-related matters in a professional and timely manner.
• Support follow-up calls to explain claim outcomes when required.
• Manage appeals, feedback, and complaints, escalating complex cases where appropriate.
• Maintain accurate records and ensure compliance with internal policies and regulatory requirements.
• Assist with ad-hoc projects and administrative duties as assigned.
• Insurance background will be preferred

Responsibilities

• Handle claims-related enquiries and requests via email within service turnaround timelines.
• Process and route claim submissions to the relevant team for assessment.
• Respond to customers and representatives on claim-related matters in a professional and timely manner.
• Support follow-up calls to explain claim outcomes when required.
• Manage appeals, feedback, and complaints, escalating complex cases where appropriate.
• Maintain accurate records and ensure compliance with internal policies and regulatory requirements.
• Assist with ad-hoc projects and administrative duties as assigned.
• Insurance background will be preferred

Skills

Claims handling

Customer service

Communication

Education

Insurance knowledge

Job description

Recruit Express Pte Ltd is seeking a diligent claims support specialist to join our client services team in Singapore. You will handle claims-related inquiries and requests, process submissions, and coordinate with relevant teams for timely assessment and resolution.

You will respond to customers and representatives professionally, support follow-up calls to explain outcomes, and help manage appeals, feedback, and complaints while maintaining accurate records and regulatory compliance.