Customer Experience Specialist - [ST]

WECRUIT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A local recruiting firm in Singapore is looking for a dedicated customer service professional to handle enquiries and support daily operations at the front desk. Candidates should have a strong command of English and a service-oriented attitude, with experience in customer service preferred. The role requires flexibility to work on weekends, ensuring smooth communication with customers and coordination with the team.

Qualifications

• Experience in customer service or frontline roles preferred.
• Proficiency in both spoken and written English is required.
• Ability to provide service-oriented support with basic sales confidence.
• Willingness to work on weekends with off-days on weekdays.

Responsibilities

• Handle walk-in, phone, and online enquiries professionally.
• Advise customers on music programmes, schedules, and fees.
• Support enrolment, payments, and daily front desk operations.
• Follow up on trial classes and sales enquiries.
• Coordinate with teachers and centre teams to ensure smooth operations.

Skills

Customer service or frontline experience

Good command of spoken and written English

Service-oriented

Basic sales confidence

Job description

Responsibilities

• Handle walk-in, phone, and online enquiries professionally
• Advise customers on music programmes, schedules, and fees
• Support enrolment, payments, and daily front desk operations
• Follow up on trial classes and sales enquiries
• Coordinate with teachers and centre teams to ensure smooth operations

Requirements

• Customer service or frontline experience preferred
• Good command of spoken and written English
• Service-oriented with basic sales confidence
• Willing to work on weekends (off-days on weekdays)

We appreciate your interest and look forward to reviewing your application. Due to high application volume, only shortlisted candidates will be contacted — thank you for your understanding!

WeCruit Pte Ltd | EA License No. 20C0270
EA Personnel: Tan Soon Hock (Steven) | Registration No. R1109889