Customer Experience Specialist: Front Desk & Music Programs

WECRUIT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A local recruiting firm in Singapore is looking for a dedicated customer service professional to handle enquiries and support daily operations at the front desk. Candidates should have a strong command of English and a service-oriented attitude, with experience in customer service preferred. The role requires flexibility to work on weekends, ensuring smooth communication with customers and coordination with the team.

Qualifications

• Experience in customer service or frontline roles preferred.
• Proficiency in both spoken and written English is required.
• Ability to provide service-oriented support with basic sales confidence.
• Willingness to work on weekends with off-days on weekdays.

Responsibilities

• Handle walk-in, phone, and online enquiries professionally.
• Advise customers on music programmes, schedules, and fees.
• Support enrolment, payments, and daily front desk operations.
• Follow up on trial classes and sales enquiries.
• Coordinate with teachers and centre teams to ensure smooth operations.

Skills

Customer service or frontline experience

Good command of spoken and written English

Service-oriented

Basic sales confidence

Job description

A local recruiting firm in Singapore is looking for a dedicated customer service professional to handle enquiries and support daily operations at the front desk. Candidates should have a strong command of English and a service-oriented attitude, with experience in customer service preferred. The role requires flexibility to work on weekends, ensuring smooth communication with customers and coordination with the team.