Customer Experience Specialist

TDCX; Singapore; On-site; SGD 3,200 - 5,200; Full time

Benefits offered by this job

Training provided

Job summary

TDCX is seeking a customer service professional to handle phone and email inquiries from the public, ensuring timely and professional resolutions while maintaining high customer satisfaction.

The role requires excellent communication, multitasking across systems, and a drive to deliver quality service. Training is provided, with standard office hours at our Chai Chee location in Singapore.

Qualifications

• Requires good communication and customer service skills.
• Experience in handling contact centre or service inquiries is a plus.
• Proficient in MS Office applications.

Responsibilities

• Attend to phone-in enquiries and emails from the Public.
• Resolve enquiries in a timely and professional manner.
• Provide feedback on tools and procedures to improve workflow and customer experience.
• Deliver high-quality service to ensure customer satisfaction and proper procedures.
• Manage escalations effectively and professionally.
• Build sustainable relationships with customers and go the extra mile.
• Perform additional duties as assigned to maintain the Quality Management System.

Skills

Active listening

Empathy

Time management

Written & verbal communication

English proficiency

Education

GCE O Level / GCE A Level / Higher Nitec / Diploma

Tools

MS Office

Job description

TDCX is seeking a customer service professional to handle phone and email inquiries from the public, ensuring timely and professional resolutions while maintaining high customer satisfaction.

The role requires excellent communication, multitasking across systems, and a drive to deliver quality service. Training is provided, with standard office hours at our Chai Chee location in Singapore.