Customer Experience Specialist - Flexible & Growth‑Oriented

TDCX Group; Singapore; On-site; SGD 67,000 - 134,000; Full time

Benefits offered by this job

Remuneration & perks

Medical coverage

World-class workspace

Learning & development

Flexible work arrangements

Job summary

TDCX Singapore is seeking a Customer Support/Quality Manager to deliver excellent support experience across channels and drive service excellence. You will identify customer needs, resolve issues quickly, and ensure first contact resolution while collaborating with internal teams. Fresh graduates are encouraged, a Diploma or degree is required.

Strong communication and multitasking skills are essential. Join a global BPO leader with comprehensive benefits and a clear path for learning and career

Qualifications

• Diploma/Advanced/Higher Diploma or Bachelor's degree required or equivalent.
• Fresh graduates are encouraged to apply.
• Strong time management and multitasking abilities.
• Excellent communication skills, both written and spoken in English.
• Ability to listen empathetically and tailor responses to customer needs.

Responsibilities

• Provide excellent support experience to customers via all relevant channels.
• Identify customer needs and research issues to provide strategic solutions.
• Ensure first contact resolution and effective follow-up with partners and internal teams.
• Offer constructive feedback to improve tools, resources and guidelines.
• Deliver high standards of service to maximize customer satisfaction.
• Build sustainable relationships and go the extra mile for customers.
• Perform other duties that support the Quality Management System.

Skills

Customer service

Communication

Time management

Empathy

Phone etiquette

CRM systems

MS Office

Education

Diploma or higher in any field

Tools

CRM systems

MS Office

Job description

TDCX Singapore is seeking a Customer Support/Quality Manager to deliver excellent support experience across channels and drive service excellence. You will identify customer needs, resolve issues quickly, and ensure first contact resolution while collaborating with internal teams. Fresh graduates are encouraged, a Diploma or degree is required.

Strong communication and multitasking skills are essential. Join a global BPO leader with comprehensive benefits and a clear path for learning and career