Customer Experience Agent - Impactful Support & Growth

TDCX Group; Singapore; On-site; SGD 70,000 - 110,000; Full time

Benefits offered by this job

Attractive remuneration

Medical coverage

World-class workspace

Flexible working arrangements

Learning & development plans

Positive work culture

Good public transport access

Coaching and mentoring

Global awards

Job summary

TDCX, a Singapore-headquartered global BPO, seeks a Quality Manager to oversee customer support quality across channels and partner ecosystems. The role emphasizes process improvement, customer satisfaction, and adherence to service standards in a dynamic, award-winning environment.

You'll join a team focused on coaching, mentoring, and continuous development with strong learning plans. Flexible arrangements and extensive health, insurance, and career growth opportunities are part of the package.

Qualifications

• At least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's or higher.
• Fresh graduates are encouraged to apply.
• Strong time management and motivation to exceed expectations.
• Ability to multi-task and tailor responses using customer information.
• Excellent verbal and written English and market language.

Responsibilities

• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer's needs and researching issues to provide strategic solutions.
• Ensure first contact resolution and effective follow-up with service partners and internal departments.
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow.
• Deliver the best services to customers to ensure the highest customer satisfaction with proper procedures.
• Build sustainable relationships and engage customers by taking the extra mile.
• Any other duties to support the Quality Management System at TDCX.

Skills

Time management

Multitasking

Communication

Active listening

Empathy

Phone etiquette

Computer literacy

Learning agility

English proficiency

Education

Diploma or higher

Job description

TDCX, a Singapore-headquartered global BPO, seeks a Quality Manager to oversee customer support quality across channels and partner ecosystems. The role emphasizes process improvement, customer satisfaction, and adherence to service standards in a dynamic, award-winning environment.

You'll join a team focused on coaching, mentoring, and continuous development with strong learning plans. Flexible arrangements and extensive health, insurance, and career growth opportunities are part of the package.