Customer Experience Specialist

SCIENTEC CONSULTING PTE. LTD.; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

ScienTec Consulting Pte Ltd is seeking a customer-oriented professional to be the first point of contact for customer inquiries. You will handle enquiries with a solutions-first mindset and ensure accurate, friendly support. The role requires a Diploma or equivalent and is restricted to Singaporeans.

By applying, you consent to data processing under ScienTec's privacy policy. Only shortlisted candidates will be contacted. Ho Kah Yeow | R1879233

Qualifications

• Minimum GCE O-Level, Diploma, or equivalent in any discipline.
• Singaporeans Only.

Responsibilities

• Handle customer enquiries professionally and efficiently.
• Listen actively to understand customer needs and provide accurate responses.
• Resolve customer enquiries at first point of contact where possible; escalate complex cases as needed.
• Collaborate with team to flag recurring issues and contribute to service improvements.

Skills

Customer service

Communication

Active listening

Education

Diploma or equivalent

Job description

ScienTec Consulting Pte Ltd is seeking a customer-oriented professional to be the first point of contact for customer inquiries. You will handle enquiries with a solutions-first mindset and ensure accurate, friendly support. The role requires a Diploma or equivalent and is restricted to Singaporeans.

By applying, you consent to data processing under ScienTec's privacy policy. Only shortlisted candidates will be contacted. Ho Kah Yeow | R1879233