Customer Experience Specialist

TANGSPAC CONSULTING PTE LTD; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

Tangspac Consulting Pte Ltd in Singapore is seeking a customer service professional to provide effective support by resolving queries promptly, coordinating with internal teams, and maintaining accurate CRM records to support team goals and operational excellence. The role is five days a week, Monday to Friday, 8:30 am to 6:00 pm (excluding weekends and public holidays).

You will handle in-person queries at the counter, log interactions in the CRM, and collaborate with teams to ensure timely

Qualifications

• Diploma in any discipline is required.
• 2 to 3 years working experience in contact centre/ customer service.
• Experience in customer service roles demonstrating proactive problem-solving skills.
• Excellent verbal and written communications skills.

Responsibilities

• Resolve customer queries received over the counter promptly and effectively to ensure customer satisfaction
• Follow up with internal teams to obtain resolutions when first call resolution is not possible, then communicate outcomes to customers
• Accurately log all customer queries and follow-up interactions into the CRM system in a timely manner to maintain data integrity
• Monitor and escape recurring query trends or potential issues proactively to team lead or manager for timely intervention
• Collaborate with the team to achieve individual and collective performance goals
• Execute additional assigned duties and participate in project work as required to support business operations

Skills

Proactive problem-solving

Verbal communication

Written communication

Education

Diploma in any discipline

Job description

Tangspac Consulting Pte Ltd in Singapore is seeking a customer service professional to provide effective support by resolving queries promptly, coordinating with internal teams, and maintaining accurate CRM records to support team goals and operational excellence. The role is five days a week, Monday to Friday, 8:30 am to 6:00 pm (excluding weekends and public holidays).

You will handle in-person queries at the counter, log interactions in the CRM, and collaborate with teams to ensure timely