Customer Experience & Operations Specialist

MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD is seeking a Customer Experience Executive to support end-to-end customer service operations and ensure a positive experience across the service journey. You will handle inquiries, coordinate with internal teams, and drive service delivery.

The role requires strong communication, problem-solving, and the ability to work with ERP/CRM systems, supporting colleagues across departments to maintain effective records and drive customer satisfaction.

Qualifications

• Diploma or Degree in Business, Customer Service, Supply Chain, or related disciplines.
• Experience in customer service or related roles.
• Strong communication and problem-solving skills.
• Ability to work independently and with cross-functional teams.

Responsibilities

• Manage customer enquiries and service requests through various channels.
• Coordinate with internal stakeholders to support order fulfilment and service delivery.
• Monitor and follow up on customer issues to ensure timely resolution.
• Maintain accurate records and documentation related to customer interactions.
• Support continuous improvement initiatives by identifying service enhancement opportunities.
• Build strong customer relationships and contribute to satisfaction and retention.
• Prepare reports and provide updates on customer service activities.
• Support additional administrative or operational duties as required.

Skills

Communication

Coordination

Problem-solving

Customer focus

Education

Diploma/Degree in Business or related field

Tools

ERP systems

CRM software

Business systems

Job description

MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD is seeking a Customer Experience Executive to support end-to-end customer service operations and ensure a positive experience across the service journey. You will handle inquiries, coordinate with internal teams, and drive service delivery.

The role requires strong communication, problem-solving, and the ability to work with ERP/CRM systems, supporting colleagues across departments to maintain effective records and drive customer satisfaction.