Customer Success & Support Specialist

CALL LADE LOGISTICS PRIVATE LIMITED; Singapore; In loco; SGD 3200 - 4600; Tempo pieno

Descrizione del lavoro

CALL LADE LOGISTICS PRIVATE LIMITED is seeking a dedicated Customer Service Associate in Singapore to handle inquiries, provide product information, and manage follow-ups. You will coordinate with internal teams to resolve issues and maintain accurate service records.

The role emphasizes a customer-centric approach and professional communication across channels. The ideal candidate has 1+ year of experience, strong interpersonal skills, and proficiency in Microsoft Office.

Competenze

• Degree in Business, Marketing, Customer Service or related discipline.
• At least 1 year of relevant customer service experience is preferred.
• Strong communication and interpersonal skills.
• Customer-focused with good problem-solving and conflict-resolution skills.
• Able to handle difficult customers calmly and professionally.
• Good organizational and follow-up skills.
• Proficient in Microsoft Office applications.
• Able to work independently and in a team environment.

Mansioni

• Handle customer enquiries, requests, feedback and complaints through phone, email and other communication channels.
• Provide accurate information on products, services, procedures and company policies.
• Follow up on customer cases to ensure timely and satisfactory resolution.
• Coordinate with internal departments to resolve service-related issues.
• Manage escalated customer cases professionally and provide appropriate service recovery where required.
• Maintain accurate records of customer interactions, complaints and follow-up actions.
• Monitor recurring customer issues and highlight areas for service improvement.
• Build and maintain positive relationships with customers.
• Assist in tracking customer service performance and preparing reports.
• Support customer engagement, retention and service improvement initiatives.
• Perform other customer service and administrative duties as assigned.

Conoscenze

Communication skills

Interpersonal skills

Problem-solving

Conflict resolution

Organizational skills

Microsoft Office

Formazione

Degree in Business, Marketing, Customer Service or related discipline

Strumenti

Microsoft Office

Descrizione del lavoro

CALL LADE LOGISTICS PRIVATE LIMITED is seeking a dedicated Customer Service Associate in Singapore to handle inquiries, provide product information, and manage follow-ups. You will coordinate with internal teams to resolve issues and maintain accurate service records.

The role emphasizes a customer-centric approach and professional communication across channels. The ideal candidate has 1+ year of experience, strong interpersonal skills, and proficiency in Microsoft Office.