Customer Experience & Relations Specialist

CALL LADE LOGISTICS PRIVATE LIMITED; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

CALL LADE Logistics Private Limited in Singapore seeks a capable customer service administrator to manage inquiries, feedback, and service-related cases while maintaining accurate customer records.

The role requires strong communication, interpersonal and problem-solving skills, plus the ability to coordinate with internal teams and follow up on open matters. You will support service improvements and administrative tasks with attention to detail.

Qualifications

• Degree in Business, Marketing, Customer Relations, or related discipline.
• At least 1 year of relevant customer service, customer relations, or administrative experience.
• Strong communication, interpersonal and problem-solving skills.

Responsibilities

• Handle customer enquiries, feedback, complaints and service-related cases.
• Build and maintain positive relationships with customers.
• Coordinate with internal departments to resolve customer concerns and follow up on outstanding matters.
• Analyse recurring customer issues and recommend service improvements.
• Prepare customer service reports and maintain accurate customer records.
• Provide general administrative support to the department and assist with ad-hoc duties.

Skills

Communication skills

Interpersonal skills

Problem-solving

Organizational skills

Attention to detail

MS Office

Independent work

Coordination

Education

Bachelor's degree in Business or related

Tools

Microsoft Office

Job description

CALL LADE Logistics Private Limited in Singapore seeks a capable customer service administrator to manage inquiries, feedback, and service-related cases while maintaining accurate customer records.

The role requires strong communication, interpersonal and problem-solving skills, plus the ability to coordinate with internal teams and follow up on open matters. You will support service improvements and administrative tasks with attention to detail.