Customer Experience Specialist - Multichannel Support

EQUE PTE. LTD.; Singapore; On-site; SGD 24,000 - 42,000; Full time

Job summary

EQUE PTE. LTD. is seeking a friendly customer service specialist in Singapore to handle inquiries across phone, email, chat, and digital channels. You will deliver accurate, empathetic responses and log interactions in the CRM, ensuring high standards of service.

In this fast-paced role, you will process transactions and bookings, follow up on resolutions, and collaborate with internal teams to continually improve customer experiences while maintaining meticulous records.

Qualifications

• Minimum Diploma and above.
• Cheerful, patient, and genuinely customer‑oriented.
• Strong communication and problem‑solving skills.
• Comfortable handling calls or live chat systems.
• Able to perform well in a fast‑paced service environment.

Responsibilities

• Be the friendly, professional first point of contact for all customer enquiries across phone, email, chat, and digital channels
• Deliver prompt, accurate, and empathetic responses that consistently meet and exceed customer expectations
• Log, manage, and resolve customer issues efficiently while maintaining the highest standards of professionalism and care
• Process transactions, bookings, and service requests accurately and with a strong eye for detail
• Follow up proactively with customers to confirm resolution, ensure satisfaction, and strengthen long‑term relationships
• Escalate complex or sensitive issues to the relevant departments promptly with clear and complete context
• Maintain accurate CRM records, customer interaction logs, and service documentation at all times
• Collaborate with internal teams to continuously improve customer service processes and uphold consistent service standards

Skills

Communication

Problem solving

Customer focus

Live chat

Phone support

Education

Diploma

Job description

EQUE PTE. LTD. is seeking a friendly customer service specialist in Singapore to handle inquiries across phone, email, chat, and digital channels. You will deliver accurate, empathetic responses and log interactions in the CRM, ensuring high standards of service.

In this fast-paced role, you will process transactions and bookings, follow up on resolutions, and collaborate with internal teams to continually improve customer experiences while maintaining meticulous records.