Customer Experience Operations Leader

STAFFELLA RECRUITMENT AGENCY; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

STAFFELLA RECRUITMENT AGENCY is seeking a Customer Experience Operations Manager in Singapore to lead frontline service operations and transform the customer journey—from inquiry to fulfillment. You will champion process efficiency, team performance, and cross-functional collaboration.

The role requires 5+ years in customer operations with at least 2 years in leadership, strong data analysis, and proficiency with ERP/CRM tools.

Qualifications

• Bachelor's degree or diploma with leadership experience.
• At least 5+ years in customer operations, order fulfillment, or sales support.
• 2+ years in a leadership position managing a service team.
• Strong empathy, communication, and relationship management skills.

Responsibilities

• Lead and develop a high-performance customer service team.
• Define KPIs and monitor performance to drive accountability.
• Own end-to-end service delivery including order processing and fulfillment.
• Collaborate with Sales, Warehouse and Logistics to ensure accuracy and speed.
• Identify opportunities for process improvements and cost reductions.

Skills

Leadership

KPI setting

Training & development

Customer service

Data analysis

Communication

Analytical

Agile

Cross-functional collaboration

Education

Bachelor's degree in Business / Supply Chain / Operations

Diploma holders with leadership experience

Tools

ERP systems

CRM/order management tools

Microsoft Office (Excel)

Job description

STAFFELLA RECRUITMENT AGENCY is seeking a Customer Experience Operations Manager in Singapore to lead frontline service operations and transform the customer journey—from inquiry to fulfillment. You will champion process efficiency, team performance, and cross-functional collaboration.

The role requires 5+ years in customer operations with at least 2 years in leadership, strong data analysis, and proficiency with ERP/CRM tools.