Customer Experience & Operations Coordinator

NEW IMAGE INTERNATIONAL SINGAPORE (PRIVATE) LIMITED; Singapore; On-site; SGD 32,000 - 42,000; Full time

Job summary

New Image International Singapore (Private) Limited is seeking an organized and proactive team member to support daily customer service and daily operations. You will assist with order processing, customer inquiries, inventory coordination and administrative tasks to ensure smooth operations in a fast-paced environment.

Requirements include minimum GCE O'Level/NITEC/Diploma, good communication skills, and proficiency in Microsoft Office.

Qualifications

• Good communication and interpersonal skills.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Organised, responsible and able to multitask.
• Willingness to learn and contribute; positive attitude.
• English fluency; Mandarin ability is an advantage.

Responsibilities

• Respond to customer enquiries via phone, email, WhatsApp and other channels.
• Handle member account enquiries, product returns and membership matters.
• Process orders and arrange delivery with logistics partners.
• Prepare and pack products for delivery and customer collection.
• Monitor order status and provide timely updates to customers.
• Maintain records of customer orders and transactions.
• Monitor inventory accuracy and propose stock replenishment.
• Conduct month-end stock counts and report to Head Office.
• Prepare basic operational reports and admin documents.
• Support company events and other activities.
• Perform ad-hoc duties as assigned by management.

Job description

New Image International Singapore (Private) Limited is seeking an organized and proactive team member to support daily customer service and daily operations. You will assist with order processing, customer inquiries, inventory coordination and administrative tasks to ensure smooth operations in a fast-paced environment.

Requirements include minimum GCE O'Level/NITEC/Diploma, good communication skills, and proficiency in Microsoft Office.