Customer Service & Operations Assistant

NEW IMAGE INTERNATIONAL SINGAPORE (PRIVATE) LIMITED; Singapore; On-site; SGD 32,000 - 42,000; Full time

Job summary

New Image International Singapore (Private) Limited is seeking an organized and proactive team member to support daily customer service and daily operations. You will assist with order processing, customer inquiries, inventory coordination and administrative tasks to ensure smooth operations in a fast-paced environment.

Requirements include minimum GCE O'Level/NITEC/Diploma, good communication skills, and proficiency in Microsoft Office.

Qualifications

• Good communication and interpersonal skills.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Organised, responsible and able to multitask.
• Willingness to learn and contribute; positive attitude.
• English fluency; Mandarin ability is an advantage.

Responsibilities

• Respond to customer enquiries via phone, email, WhatsApp and other channels.
• Handle member account enquiries, product returns and membership matters.
• Process orders and arrange delivery with logistics partners.
• Prepare and pack products for delivery and customer collection.
• Monitor order status and provide timely updates to customers.
• Maintain records of customer orders and transactions.
• Monitor inventory accuracy and propose stock replenishment.
• Conduct month-end stock counts and report to Head Office.
• Prepare basic operational reports and admin documents.
• Support company events and other activities.
• Perform ad-hoc duties as assigned by management.

Job description

Location: AZ @ Paya Lebar

Employment Type: Full-Time

Company Overview

New Image International Singapore, established in 1993,specializes in colostrum-based nutritional supplements, health and wellnessproducts, weight management, and skincare. With 40+ years of global experience,it empowers individuals through quality products and entrepreneurial opportunities.

Job Summary

You will support daily customer service and operational functions to ensure smooth order processing, customer satisfaction, inventory coordination, and administrative efficiency.

Key Responsibilities

• Responsible to customer enquiries via phone, email, WhatsApp, and other communication channels.
• Handle and execute members account-related enquiries, product returns and general membership matters.
• Execute order fulfilment and delivery arrangements with logistics partners.
• Responsible to prepare and pack products accurately for timely delivery and customer collection.
• Monitor order status and provide timely updates to customers.
• Maintain accurate records of customer orders and transactions.
• Manage and monitor inventory accuracy and propose stock replenishment
• Conduct month end stock count with accuracy and submit report to Head Office on time
• Prepare basic operational reports and administrative documents.
• Support all company events and operational activities.
• Perform ad-hoc duties assigned by management.

Requirements

• Minimum GCE 'O' Level, NITEC, Diploma, or equivalent qualification.
• Prior experience in customer service, administration, or operations support will be advantageous.
• Good communication and interpersonal skills.
• Proficient in Microsoft Office applications (Excel, Word, Outlook).
• Organised, responsible, and able to multitask effectively.
• Positive attitude with a willingness to learn and contribute.
• Able to communicate in English, Mandarin, proficiency is an advantage.

Preferred Attributes

• Customer-focused mindset.
• Strong attention to detail.
• Team player with a proactive attitude.
• Ability to work independently and under pressure.