Sales Assistant (Sales Development Team)

DIRECT SEARCH ASIA PTE. LTD.; Singapore; On-site; SGD 28,000 - 39,000; Full time

Job summary

Direct Search Global is seeking a proactive Sales Assistant to support the Sales Development Team in handling customer enquiries, processing sales orders, and coordinating with internal departments to ensure smooth operations. The role involves preparing delivery orders and cash invoices, verifying purchase orders, and monitoring sales performance.

The successful candidate will work closely with the sales, logistics and procurement teams to ensure timely responses to customer requests, accurate

Qualifications

• Minimum GCE O-Level, ITE or Diploma qualification.
• Strong communication and interpersonal skills with a customer-oriented mindset.
• Positive attitude and willingness to learn new products, systems and processes.
• Proactive, adaptable and able to handle new challenges.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks and priorities effectively.
• A team player who can collaborate across departments.
• Previous experience in sales support, customer service or order processing is advantageous.

Responsibilities

• Monitor and manage the team mailbox, prioritising urgent customer enquiries received via email, fax and other communication channels.
• Prepare and issue delivery orders (DOs) and cash invoices accurately and promptly.
• Monitor outstanding enquiries and follow up with third-party vendors on product availability, quotations and order status.
• Review and verify customer purchase orders (POs), ensuring pricing, stock availability, payment terms and shipping conditions are accurate.
• Handle enquiries and quotations for key customers, providing accurate information and ensuring consistent customer service.
• Support team members in managing key customer accounts to maintain service continuity.
• Track weekly and monthly sales performance against established KPIs.
• Coordinate with internal departments, including logistics and procurement, to confirm stock availability and delivery schedules.
• Follow up on overdue customer accounts based on debtor reports and provide updates.
• Maintain accurate sales records and documentation.
• Perform other sales support and administrative duties as assigned.

Job description

Overview

We are seeking a proactive and organized Sales Assistant to support the Sales Development Team in managing customer enquiries, processing sales orders and coordinating with internal departments to ensure smooth sales operations. The role involves handling customer communications, preparing delivery orders and cash invoices, verifying purchase orders, and monitoring sales performance.

The successful candidate will work closely with the sales, logistics and procurement teams to ensure timely responses to customer requests, accurate order processing and effective follow-up on outstanding enquiries and payments. This is a suitable opportunity for candidates who are customer-focused, detail-oriented and keen to develop their experience in sales support and operations.

Job Responsibilities

• Monitor and manage the team mailbox, prioritising urgent customer enquiries received via email, fax and other communication channels.
• Prepare and issue delivery orders (DOs) and cash invoices accurately and promptly.
• Monitor outstanding enquiries and follow up with third-party vendors on product availability, quotations and order status.
• Review and verify customer purchase orders (POs), ensuring accuracy of pricing, stock availability, payment terms and shipping conditions.
• Handle enquiries and quotations for key customers, providing accurate information and ensuring consistent customer service.
• Support team members in managing key customer accounts to maintain service continuity and effective coverage.
• Track weekly and monthly sales performance against established key performance indicators (KPIs).
• Coordinate with internal departments, including logistics and procurement, to confirm stock availability and delivery schedules.
• Follow up on overdue customer accounts based on debtor reports and provide updates where necessary.
• Maintain accurate sales records and documentation.
• Perform other sales support and administrative duties as assigned.

Job Requirements

• Minimum GCE O-Level, ITE or Diploma qualification.
• Good communication and interpersonal skills, with a customer-oriented mindset.
• Positive attitude and willingness to learn new products, systems and processes.
• Proactive, adaptable and comfortable taking on new challenges.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks and priorities work effectively.
• A team player who can collaborate effectively with colleagues across different departments.
• Previous experience in sales support, customer service or order processing will be an advantage.