Customer Experience & Front Desk Officer

People Advantage Pte Ltd; Singapore; On-site; SGD 27,000 - 36,000; Full time

Job summary

People Advantage Pte Ltd is seeking a friendly Customer Service Executive to join the Community Club in Singapore. You will greet visitors, provide information on courses, activities, and services, and handle enquiries with professionalism.

You will register participants for courses and events, process registrations and payments, manage records, and deliver quality service to ensure a positive experience. The role suits a detail-oriented team player who can work independently in a fast-paced

Qualifications

• Minimum GCE N/O Level, NITEC, Higher NITEC, Diploma, or equivalent qualification.
• Prior experience in customer service, front counter operations, or administrative support is advantageous.
• Strong communication and interpersonal skills with a customer-oriented mindset.
• Comfortable handling customer enquiries, registrations, and payment transactions.
• Proficient in using computers and Microsoft Office applications.
• Able to perform data entry and maintain records accurately.
• Good problem-solving skills and ability to handle feedback professionally.
• Able to work independently as well as collaboratively in a team.
• Detail-oriented, organized, and able to manage multiple tasks.

Responsibilities

• Greet and welcome customers to the Community Club.
• Provide information on courses, activities, events, and services offered.
• Handle customer enquiries and provide appropriate assistance.
• Register customers for courses, events, and activities.
• Process customer registrations and related transactions.
• Handle payments for services, courses, and activities.
• Manage and resolve customer complaints in a professional manner.
• Use computer systems and online platforms for customer registration and payment processing.
• Perform administrative duties, including filing, data entry, and answering phone calls.
• Maintain accurate customer records and documentation.
• Deliver quality customer service and ensure a positive customer experience.
• Support day-to-day counter operations and administrative functions of the Community Club.

Skills

Communication skills

Customer-oriented

Computer proficiency

Multitasking

Data entry

Team player

Education

GCE N/O Level / NITEC / Diploma

Job description

People Advantage Pte Ltd is seeking a friendly Customer Service Executive to join the Community Club in Singapore. You will greet visitors, provide information on courses, activities, and services, and handle enquiries with professionalism.

You will register participants for courses and events, process registrations and payments, manage records, and deliver quality service to ensure a positive experience. The role suits a detail-oriented team player who can work independently in a fast-paced