Front Desk Customer Experience Specialist

Recruit Express Pte Ltd; Singapore; On-site; SGD 15,000 - 18,000; Full time

Job summary

Recruit Express Pte Ltd in Singapore is seeking a Customer Service Assistant (Front Desk) to handle parent and customer enquiries by phone with a professional and friendly manner. You will also support enrolment processes by providing general programme details and directing leads to the sales team.

The role requires responding to customer feedback promptly and professionally, plus supporting front desk operations such as walk-in enquiries.

Responsibilities

• Handle parent and customer enquiries over the phone in a professional and friendly manner.
• Assist with programme enrolment over the phone by providing details and directing leads to the sales team.
• Respond to customer feedback promptly and professionally.
• Support front desk operations including attending to walk-in enquiries.
• Carry out other duties as assigned by management.

Skills

Customer service

Front desk

Phone communication

Job description

Recruit Express Pte Ltd in Singapore is seeking a Customer Service Assistant (Front Desk) to handle parent and customer enquiries by phone with a professional and friendly manner. You will also support enrolment processes by providing general programme details and directing leads to the sales team.

The role requires responding to customer feedback promptly and professionally, plus supporting front desk operations such as walk-in enquiries.