Customer Service Officer (8 months contract/ North-East)

People Advantage Pte Ltd; Singapore; Presencial; SGD 27.000 - 36.000; Jornada completa

Descripción de la vacante

People Advantage Pte Ltd is seeking a friendly Customer Service Executive to join the Community Club in Singapore. You will greet visitors, provide information on courses, activities, and services, and handle enquiries with professionalism.

You will register participants for courses and events, process registrations and payments, manage records, and deliver quality service to ensure a positive experience. The role suits a detail-oriented team player who can work independently in a fast-paced

Formación

• Minimum GCE N/O Level, NITEC, Higher NITEC, Diploma, or equivalent qualification.
• Prior experience in customer service, front counter operations, or administrative support is advantageous.
• Strong communication and interpersonal skills with a customer-oriented mindset.
• Comfortable handling customer enquiries, registrations, and payment transactions.
• Proficient in using computers and Microsoft Office applications.
• Able to perform data entry and maintain records accurately.
• Good problem-solving skills and ability to handle feedback professionally.
• Able to work independently as well as collaboratively in a team.
• Detail-oriented, organized, and able to manage multiple tasks.

Responsabilidades

• Greet and welcome customers to the Community Club.
• Provide information on courses, activities, events, and services offered.
• Handle customer enquiries and provide appropriate assistance.
• Register customers for courses, events, and activities.
• Process customer registrations and related transactions.
• Handle payments for services, courses, and activities.
• Manage and resolve customer complaints in a professional manner.
• Use computer systems and online platforms for customer registration and payment processing.
• Perform administrative duties, including filing, data entry, and answering phone calls.
• Maintain accurate customer records and documentation.
• Deliver quality customer service and ensure a positive customer experience.
• Support day-to-day counter operations and administrative functions of the Community Club.

Conocimientos

Communication skills

Customer-oriented

Computer proficiency

Multitasking

Data entry

Team player

Educación

GCE N/O Level / NITEC / Diploma

Descripción del empleo

Key Responsibilities:

• Greet and welcome customers to the Community Club.
• Provide information on courses, activities, events, and services offered by the Community Club.
• Handle customer enquiries and provide appropriate assistance.
• Register customers for courses, events, and activities.
• Process customer registrations and related transactions.
• Handle payments for services, courses, and activities.
• Manage and resolve customer complaints in a professional manner.
• Use computer systems and online platforms for customer registration and payment processing.
• Perform administrative duties, including filing, data entry, and answering phone calls.
• Maintain accurate customer records and documentation.
• Deliver quality customer service and ensure a positive customer experience.
• Support day-to-day counter operations and administrative functions of the Community Club.

What Are We Looking For?

• Minimum GCE N/O Level, NITEC, Higher NITEC, Diploma, or equivalent qualification.
• Prior experience in customer service, front counter operations, or administrative support is advantageous.
• Strong communication and interpersonal skills with a customer-oriented mindset.
• Comfortable handling customer enquiries, registrations, and payment transactions.
• Proficient in using computers and Microsoft Office applications.
• Able to perform administrative tasks accurately, including data entry and record maintenance.
• Good problem-solving skills and ability to handle customer feedback professionally.
• Able to work independently as well as collaboratively in a team environment.
• Detail-oriented, organized, and able to manage multiple tasks effectively.
• Positive attitude with a willingness to learn and adapt in a fast-paced environment.

We regret that only shortlisted candidates will be notified. Thank you.