Customer Experience Champion

5G-Starlink Pte.; Singapore; On-site; SGD 42,000 - 62,000; Full time

Job summary

5G-Starlink Pte. in Singapore is seeking a Customer Experience Specialist to join our Singapore office. You will deliver excellent service across phone, email and live chat, handling customer and partner inquiries with professionalism.

The role emphasizes high-volume support, meeting KPI targets, contributing to business strategies, and improving self-service and processes. You will maintain confidentiality and support team leaders as needed.

Qualifications

• Experience in customer service or contact centre preferred.
• Excellent communication and problem-solving skills.
• Fluent in English; additional languages a plus.

Responsibilities

• deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, live chat).
• Professionally handle high volume of inquiries from clients and customers.
• Be accountable for meeting individual (KPIs) and team goals.
• Understand and deliver business strategies and improve customer service through the execution of self-service.
• Continuously identify work process improvements.
• Communicate to Team Leaders and (or) Manager.
• Perform office-based administrative duties whenever required.
• Maintain confidentiality of customer information at all times.

Job description

5G-Starlink Pte. in Singapore is seeking a Customer Experience Specialist to join our Singapore office. You will deliver excellent service across phone, email and live chat, handling customer and partner inquiries with professionalism.

The role emphasizes high-volume support, meeting KPI targets, contributing to business strategies, and improving self-service and processes. You will maintain confidentiality and support team leaders as needed.