Education Centre Enrolment & Operations Coordinator

Happy Tutors Learning Centre; Singapore; On-site; SGD 31,000 - 40,000; Full time

Job summary

Happy Tutors Learning Centre in Singapore is seeking a friendly customer service and operations coordinator to support enrolment, class scheduling, and daily centre tasks.

You will manage parent communications, operate the front-line phone, collect tuition fees, and coordinate with tutors and students to run smooth, quality lessons.

The ideal candidate has at least 3 years in customer service for enrichment centres and can work with spreadsheets while upholding strong ethical standards.

Qualifications

• At least 3 years experience doing customer service for enrichment centres.
• Able to work with spreadsheets.
• Able to communicate positively and efficiently with parents, tutors and students.
• Good understanding of the Singapore education system.
• Infallible work ethics.

Responsibilities

• Provide earnest education advise to parents and students for them to make the best education decisions for themselves.
• Assist customers in the enrolment of our tuition classes and enrichment programs
• Take charge of the daily operations of the tuition centre, including keeping the place clean and tidy.
• Communicate with tutors and students effectively and positively to coordinate new classes or schedule changes
• Handle all communications with parents by taking over the centre’s mobile phone.
• Follow up closely with all parents in their enquiries.
• Collect payment and issue receipts for tuition fees.

Skills

Customer service

Spreadsheet skills

Communication

Front desk operations

Tools

Spreadsheets

Job description

Happy Tutors Learning Centre in Singapore is seeking a friendly customer service and operations coordinator to support enrolment, class scheduling, and daily centre tasks.

You will manage parent communications, operate the front-line phone, collect tuition fees, and coordinate with tutors and students to run smooth, quality lessons.

The ideal candidate has at least 3 years in customer service for enrichment centres and can work with spreadsheets while upholding strong ethical standards.