Customer-Centric Admin & Center Operations Lead

SCIENCE MASTERCLASS PTE. LTD.; Singapore; On-site; SGD 22,000 - 36,000; Full time

Job summary

SCIENCE MASTERCLASS PTE. LTD. in Singapore seeks a customer service focused role to manage WhatsApp inquiries, assist with registrations, and support daily centre operations.

You will engage with parents, coordinate attendance and assessments, and ensure smooth communications and payments. The role requires clear communication, reliability, and basic IT skills, within a busy tuition environment.

Qualifications

• Cheerful, fast, with some customer service experience.
• IT skills: Excel and Word.
• Clear communication and quick response times.

Responsibilities

• Manage daily customer service duties on WhatsApp with fast response times.
• Assist parents with registration and class makeup.
• Oversee daily centre operations, including maintaining cleanliness and tidiness.
• Hold weekly meetings with tutors and management.
• Print worksheets and record attendance and assessment scores.
• Communicate with parents on assessment outcomes; handle centre contact numbers.
• Follow up with parents on enquiries.
• Ensure collection of termly tuition payments and issue receipts.

Skills

Customer service

Tools

Excel

Word

Job description

SCIENCE MASTERCLASS PTE. LTD. in Singapore seeks a customer service focused role to manage WhatsApp inquiries, assist with registrations, and support daily centre operations.

You will engage with parents, coordinate attendance and assessments, and ensure smooth communications and payments. The role requires clear communication, reliability, and basic IT skills, within a busy tuition environment.