Centre Operations & Customer Experience Lead

BRIDGEWAY LEARNING PTE. LTD.; Singapore; On-site; SGD 40,000 - 54,000; Full time

Job summary

Bridgeway Learning PTE. LTD. in Singapore is seeking an Assistant Centre Manager to support daily operations and engage with customers at a busy enrichment centre.

The role focuses on delivering excellent service and maintaining high operational standards. You will handle administrative tasks, onboarding, and customer transactions while tracking progress and performance. A Diploma or higher qualification and 3+ years in customer-facing roles are required, with weekend availability and strong

Qualifications

• Diploma or higher qualification required.
• 3+ years in customer-facing or service roles.
• Strong verbal and written English communication.
• Patient and nurturing approach when interacting with children (if applicable).
• Professional and courteous manner when dealing with clients or guardians.
• Excellent organisational and multitasking abilities.

Responsibilities

• Perform administrative and operational duties to ensure smooth centre operations.
• Support customer onboarding and retention initiatives.
• Respond to customer enquiries and address feedback professionally.
• Handle customer transactions and maintain records for compliance.
• Assist with performance monitoring and student progression tracking.
• Update management on enrolment activities, service trials, and client changes.
• Manage petty cash and financial records in accordance with policies.
• Ensure a safe, clean, and well-maintained service environment.
• Maintain adequate supplies of learning or operational materials.
• Contribute to additional projects as required.

Skills

Customer service

English communication

Multitasking

Office software

Weekend availability

Child interaction

Education

Diploma or higher qualification

Job description

Bridgeway Learning PTE. LTD. in Singapore is seeking an Assistant Centre Manager to support daily operations and engage with customers at a busy enrichment centre.

The role focuses on delivering excellent service and maintaining high operational standards. You will handle administrative tasks, onboarding, and customer transactions while tracking progress and performance. A Diploma or higher qualification and 3+ years in customer-facing roles are required, with weekend availability and strong