Customer Service Executive

Inspire Mum & Baby Pte Ltd; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

Inspire Mum & Baby Pte Ltd in Singapore is seeking a proactive Customer Experience Coordinator to manage enquiries, bookings, and centre operations. You will work with instructors to schedule classes, handle customer relations across email, chat and social media, and support sales initiatives through follow-ups and renewals.

Candidates should have proven customer service experience, strong communication and organizational skills, and familiarity with CRM tools.

Qualifications

• Proven experience in customer service.
• Strong interpersonal and communication skills.
• Organizational skills to manage bookings and centre operations.
• Familiarity with digital tools and CRM.
• Sales-oriented and able to drive renewals.

Responsibilities

• Handle customer inquiries across channels.
• Oversee centre cleanliness and organization.
• Coordinate with instructors to schedule classes.
• Build relationships with customers via email, chat, and social media.
• Support sales by following up on trial bookings and renewals.

Skills

Customer service

Interpersonal skills

Communication

Sales

Scheduling

Multitasking

Weekend availability

Tools

CRM

Job description

Job Description:

• Customer Enquiries & Management: Handle customer inquiries promptly and professionally across various channels, ensuring a seamless experience.
• Centre Management: Oversee the cleanliness and organization of the centre, manage customer flow, and ensure a positive experience for everyone.
• Instructor Coordination: Liaise with instructors to manage bookings and ensure smooth scheduling of classes.
• Customer Relationship Management: Build and maintain strong relationships with customers through digital mediums such as email, chat, and social media platforms.
• Sales Generation & Follow-Up: Support sales initiatives by following up on trial bookings, encouraging renewals, and achieving sales targets.

Requirements:

• Proven experience in customer service, preferably in a service-oriented or educational environment.
• Strong interpersonal and communication skills, with the ability to handle customer interactions empathetically and efficiently.
• Organizational skills to manage bookings, schedules, and centre operations effectively.
• Proficiency in digital communication tools and CRM systems.
• Sales-oriented mindset with the ability to promote services and drive renewals.
• Availability to work on weekends
• Team player with a proactive approach to problem-solving and multitasking.

Why Join Us?

• Be part of a passionate team focused on creating memorable customer experiences.
• Opportunity to grow your skills and career in a supportive environment.
• Work in a dynamic and engaging workplace with a focus on customer satisfaction.