Customer Experience Associate [Little India / Rotating Shifts / $2k–$2.4k] – EH03

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A hospitality services company in Singapore is seeking a Guest Experience Executive. You will provide efficient check-in and check-out services, handle guest complaints, and ensure adherence to hotel policies. The ideal candidate should have experience in customer service and be willing to work on rotating shifts including weekends and public holidays. This role offers a competitive salary between $2000 - $2400 and is based in Little India.

Qualifications

• Relevant working experience in a front office or customer-facing service role.
• Willingness to work on rotating shifts during weekends and public holidays.

Responsibilities

• Provide friendly and efficient check-in and check-out service.
• Handle guest complaints and special requests professionally.
• Ensure adherence to hotel policies at reception counters.

Skills

Customer service skills

Problem-solving skills

Communication skills

Job description

Guest Experience Executive

• Salary: $2000 - $2400
• Working days: 4 days ON & 2 days OFF (including weekends)
• Working hours: 7am to 7pm / 7pm to 7am
• Working location: Little India

Job Responsibilities:

• Provide friendly and efficient check-in and check-out service at Hotel Reception
• Carry out completion of the registration process by retrieving and inputting information from a computer system and confirming the guest's hotel reservation information
• Handle and resolve guest complaints and special requests in a professional manner, ensuring prompt actions at all times
• Willing to take on a proactive role in ensuring that all hotel policies and instructions implemented are followed throughout at the Hotel Reception counters and Lobby
• Handle walk-in, email, phone enquiries, and internet hotel room reservations
• Adhering to all front desk cashiering duties, including proper credit and cash handling policies and procedures
• Prepare shift reports for submission to accounts
• Co-ordinate/liaise with other departments in all areas of operations: housekeeping, room service, maintenance, reservation
• Maintain and improve the hotel’s high standard of service and hospitality by providing relevant information such as customer feedback
• Perform any other duties as required and directed by the Manager or Management

Job Requirements:

• With relevant working experience in a front office and/ or customer-facing & service role
• Willing to work on rotating shifts on weekends/ Public Holidays

Interested personnel kindly send your CV to WhatsApp: https://wa.me/65 88567364(Ethan)