Customer Consultant

SG3 Trane Distribution Pte. Ltd.; Singapore; Hybrid; SGD 70,000 - 90,000; Full time

Job summary

Trane Technologies is recruiting a Service Sales Consultant to serve customers as their representative and ensure work is completed to high quality and on time. You will understand customer needs, propose options, and work with internal teams to meet those needs.

The role focuses on managing accounts, identifying growth opportunities, preparing proposals, and maintaining strong relationships to deliver value and satisfaction.

Qualifications

• Experience in managing accounts and growing client relationships.
• Ability to identify sales opportunities and present solutions.
• Strong customer-facing communication and proposal skills.

Responsibilities

• Act as customers' representative.
• Manage a portfolio of accounts and develop action plans to grow identified accounts.
• Identify options to meet customer needs and coordinate with Technical Support.
• Identify opportunities with existing and new customers and update on services.
• Identify sales opportunities, prepare proposals and coordinate processes to ensure satisfaction.
• Encourage customer growth and loyalty through ongoing support.

Skills

Account management

Portfolio management

Sales opportunities

Customer liaison

Tools

CRM

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home. We boldly go. Where is the work: Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.

Job summary: Service Sales Consultants are dedicated to serve customers and act as their representative to check on our work to ensure they are completed in good quality and on time. They act as customers' consultant by understanding their needs and working out various options of solutions to meet those needs.

Responsibilities

• Act as customers' representative.
• 1. Managing a portfolio of accounts and utilizes account management process to identify key customers and to develop specific action plans to grow identified accounts
• 2. Identifies potential options that would be required to meet customer needs and work closely with Technical Support Team to make those options available to customers
• 3. Identifies potential opportunities with existing and new customers and update customers on Service Valued Added Offering
• 4. Identify sales opportunities, elaborate proposals and coordinate other processes to ensure high level of customer satisfaction to build and maintain strong, long‑lasting customer relationships
• 5. Encourage customer growth and loyalty to the company through continuous support and customer assistance.
• 6. Resolves customer complaints by investigating problems with internal stakeholders; develops, evaluates, and discusses possible solutions internally and make recommendation to customers. Organize regular Service Reviews with customers and Ops team on hot jobs and critical issues.
• 9. Understand customers / Vertical Market Needs and determines pricing and selling strategies.
• 10. Prepares and reviews contract terms and conditions
• 11. Presents the proposal to the customer.
• 12. Provides marketplace feedback, including competitive information, customer expectations, industry trends, etc.
• 13. Other relevant duties as assigned

We offer competitive compensation and comprehensive benefits and programs.

We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

At Trane Technologies, we're climate innovators with the courage to look at our world's challenges and see endless opportunities. We aren't afraid to make bold commitments that set new standards to enhance the health and well‑being of our employees, customers, communities, and the planet we share. Learn more about what we do & how we do it. Joining the Trane Technologies team is more than just a job - it's the beginning of a career full of purpose, impact, and meaningful contributions that challenge what's possible for a more sustainable future. Together, we know we can change the world. With an inclusive culture, benefits to support you and your family, limitless opportunities to grow, flexibility to help you balance life's demands, and more - you'll be supported to thrive at work and at home. Learn more about building a career with us.

At Trane Technologies, we believe in providing equal access and opportunity for all. We are committed to providing reasonable accommodations to our candidates and employees who may need assistance with application or recruitment processes due to disability or impairment. To request an accommodation, please contact us at: [e-mail]