Customer Consultant

Trane Technologies; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Trane Technologies is seeking a Service Sales Consultant to serve as the customer advocate and primary contact for assigned accounts in Singapore. You will understand client needs, present solution options, and drive service-related opportunities to ensure quality, timely delivery and high customer satisfaction.

You will work with Technical Support and Ops to deliver compelling value, organize regular service reviews, and help grow loyalty through ongoing support and effective contract

Responsibilities

• Act as customers' representative. Serve as the lead point of contact for all matters specific to the customers.
• Manage a portfolio of accounts and use account management processes to identify key customers and develop action plans to grow identified accounts.
• Identify options to meet customer needs and work with Technical Support to make those options available.
• Identify opportunities with existing and new customers and update them on Service Value Added Offerings.
• Identify sales opportunities, prepare proposals and coordinate processes to ensure high customer satisfaction and strong relationships.
• Encourage customer growth and loyalty through continuous support and assistance.
• Resolve customer complaints by investigating issues with internal stakeholders; develop and discuss solutions and make recommendations.
• Organize regular Service Reviews with customers and Ops teams on hot jobs and critical issues.
• Understand customer needs and determine pricing and selling strategies.
• Prepare and review contract terms and present proposals to customers.
• Provide marketplace feedback, including competitive intel and industry trends.
• Perform other relevant duties as assigned

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane and Thermo King, sustainability is not just how we do business - it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home. We boldly go.

Where Is The Work

Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.

Job Summary

Service Sales Consultants are dedicated to serve customers and act as their representative to check on our work to ensure they are completed in good quality and on time. They act as customers' consultant by understanding their needs and working out various options of solutions to meet those needs.

Responsibilities

• Act as customers' representative. Operate as the lead point of contact for any and all matters specific to the customers
• Managing a portfolio of accounts and utilizes account management process to identify key customers and to develop specific action plans to grow identified accounts
• Identifies potential options that would be required to meet customer needs and work closely with Technical Support Team to make those options available to customers
• Identifies potential opportunities with existing and new customers and update customers on Service Valued Added Offering
• Identify sales opportunities, elaborate proposals and coordinate other processes to ensure high level of customer satisfaction to build and maintain strong, long-lasting customer relationships
• Encourage customer growth and loyalty to the company through continuous support and customer assistance.
• Resolves customer complaints by investigating problems with internal stakeholders; develops, evaluates, and discusses possible solutions internally and make recommendation to customers.
• Organize regular Service Reviews with customers and Ops team on hot jobs and critical issues.
• Understand customers / Vertical Market Needs and determines pricing and selling strategies.
• Prepares and reviews contract terms and conditions
• Presents the proposal to the customer.
• Provides marketplace feedback, including competitive information, customer expectations, industry trends, etc.
• Other relevant duties as assigned

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.