HVAC Service Sales Engineer

2511 Carrier Singapore Pte Limited; Singapore; On-site; SGD 100,000 - 180,000; Full time

Job summary

2511 Carrier Singapore Pte Limited is seeking an experienced HVAC Sales professional to drive aftermarket orders and growth in the local market. You will manage key accounts, propose tailored solutions, and work with the technical team to meet customer needs.

The role requires a Bachelor’s degree in Engineering and at least 5 years of HVAC sales experience, with willingness to travel for customer visits. Carrier emphasizes equal opportunity employment and customer-focused service.

Qualifications

• Bachelor's degree in Engineering and minimum 5 years of HVAC sales experience.
• Ability to grow new markets and foster existing accounts.
• Knowledge of HVAC systems, chiller plants, airside, BMS, energy services and building services is essential.

Responsibilities

• Act as customers’ representative and lead point of contact for all matters.
• Manage a portfolio of accounts and develop action plans to grow identified accounts.
• Identify options to meet customer needs and work with Technical Support to enable them.

Skills

HVAC sales

Account growth

Customer relationship

Education

Bachelor's degree in Engineering

Job description

Role Responsibilities

• Act as customers’ representative.
• Operate as the lead point of contact for any and all matters specific to the customers.
• Manage a portfolio of accounts and utilizes account management process to identify key customers and develop specific action plans to grow identified accounts.
• Identify potential options that would be required to meet customer needs and work closely with Technical Support Team to make those options available to customers.
• Identify potential opportunities with existing and new customers and update customers on Service Valued Added Offering.
• Identify sales opportunities, elaborate proposals and coordinate other processes to ensure high level of customer satisfaction to build and maintain strong, long-lasting customer relationships.
• Encourage customer growth and loyalty to the company through continuous support and customer assistance.
• Resolve customer complaints by investigating problems; develops, evaluates, and discusses possible solutions internally and make recommendation to customers.
• Organise regular Service Reviews with customers and Ops team on hot jobs and critical issues.
• Understand customers / Vertical Market Needs and determines pricing and selling strategies.
• Prepare and review contract terms and conditions.
• Present the proposal to the customer.
• Provides marketplace feedback, including competitive information, customer expectations, industry trends, etc.
• Other relevant duties as assigned.

Role Purpose

Growth hunter mindset individual to drive and to obtain aftermarket orders from customers. To support organic growth in our local aftermarket service business.

Requirements

• Bachelor's degree in Engineering with min 5 years’ relevant HVAC sales experience
• Ability to grow new markets and foster existing accounts
• Knowledge in HVAC system, Chiller Plant, Airside, Building Management System (BMS), Energy Services and Building Services is essential
• Possess a valid driving license and be willing to travel for customer visits （transport allowance provided）

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

At Carrier we make modern life possible by delivering groundbreaking systems and services that help homes, buildings and shipping become safer, smarter and more sustainable. We exceed the expectations of our customers by anticipating industry trends, working tirelessly to master and revolutionize them. Our team of approximately 56,000 dedicated individuals continues to mold industry standards by pursuing the latest research and developments to improve the lives of our customers. We’re constantly growing, seeking out talented, likeminded people who are committed to our primary duty: to be the world’s first choice in security, shipping and HVAC technology.