Customer Consultant

TRANE DISTRIBUTION PTE. LTD.; Singapore; On-site; SGD 54,000 - 90,000; Full time

Job summary

TRANE DISTRIBUTION PTE. LTD. in Singapore is seeking a sales-oriented engineer to serve as the main contact for customers, manage a portfolio of accounts and develop engineering-based options to grow business.

The ideal candidate holds a Bachelor's degree in engineering with at least 2 years of sales experience and has knowledge of HVAC systems, chiller plants, energy services, and building services. Strong document reading, problem-solving, and a customer-centric mindset are essential to

Qualifications

• Engineering degree and sales exposure.
• Knowledge of HVAC systems, chiller plants, airside, energy services and building services is a plus.
• Ability to read, analyze and interpret engineering documents.
• Ability to respond effectively to inquiries or complaints with clear communication.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Driven to delight customers with options to meet their needs.
• Willingness to learn new options/offerings and upgrade skills.

Responsibilities

• Act as customers' representative; lead point of contact for customer matters.
• Manage a portfolio of accounts; identify key customers and develop action plans to grow accounts.
• Identify options to meet customer needs; collaborate with Technical Support to implement options.
• Identify opportunities with existing and new customers and update on Service Value Added Offering.
• Identify sales opportunities, prepare proposals and coordinate processes for high customer satisfaction.

Skills

HVAC knowledge

Reading engineering documents

Customer communication

Analytical thinking

Customer-centric mindset

Learning agility

Education

Bachelor's degree in engineering

2+ years sales experience

Job description

Responsibilities

• 1. Act as customers' representative. Operate as the lead point of contact for any and all matters specific to the customers
• 2. Managing a portfolio of accounts and utilizes account management process to identify key customers and to develop specific action plans to grow identified accounts
• 3. Identifies potential options that would be required to meet customer needs and work closely with Technical Support Team to make those options available to customers
• 4. Identifies potential opportunities with existing and new customers and update customers on Service Valued Added Offering
• 5. Identify sales opportunities, elaborate proposals and coordinate other processes to ensure high level of customer satisfaction to build and maintain strong, long-lasting customer relationships
• 6. Encourage customer growth and loyalty to the company through continuous support and customer assistance.
• 7. Resolves customer complaints by investigating problems with internal stakeholders; develops, evaluates, and discusses possible solutions internally and make recommendation to customers.
• 8. Organize regular Service Reviews with customers and Ops team on hot jobs and critical issues.
• 9. Understand customers / Vertical Market Needs and determines pricing and selling strategies.
• 10. Prepares and reviews contract terms and conditions
• 11. Presents the proposal to the customer.
• 12. Provides marketplace feedback, including competitive information, customer expectations, industry trends, etc.
• 13. Other relevant duties as assigned

Requirements

• 1. Bachelor's degree in engineering with at least 2 years' relevant sales experience
• 2. Knowledge in HVAC system, Chiller Plant, Airside, Energy Services and Building Services will be an added advantage.
• 3. Ability to read, analyze, and interpret engineering documents. Ability to respond effectively to the most sensitive inquiries or complaints. Read and comprehend instructions, correspondence, and memos.
• 4. Ability to define problems, collect data, establish facts, and draw valid conclusions.
• 5. Driven to delight the customer with options/offerings to meet their needs.
• 6. Is willing to learn new options/offerings and upgrade their skillset to better serve customers