Customer-Centric Vehicle Service Advisor

LION CITY RENTALS PTE. LTD.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Lion City Rentals Pte. Ltd. in Singapore is seeking a Service Coordinator to manage customer interactions and schedule vehicle service appointments, while inspecting vehicles for damages and ensuring timely repairs.

You will translate repair issues into standard terminology for mechanics, explain time and cost estimates to customers, and follow up to ensure completion on schedule. Based at No 4 Jalan Besut, Singapore, this role requires a proactive, detail-oriented professional ready to start

Qualifications

• Ability to multitask and meet deadlines while managing additional responsibilities.
• Self-starter who can work independently and prioritise tasks.
• Fast and meticulous with strong attention to detail.
• Positive, can-do attitude.
• Available to start immediately or on short notice.

Responsibilities

• Greet customers and schedule vehicle service appointments efficiently
• Answer 3CX or Linkus calls promptly to support customer inquiries
• Document customer concerns and comments accurately for service records
• Write detailed job orders describing vehicle problems and required repairs
• Inspect vehicles for bodywork damages, dents, tyre conditions, and lighting functionality
• Translate customers' repair issues into standard repair terminology for mechanics
• Explain repair processes, time estimates, and cost estimates clearly to customers
• Resolve customer complaints by identifying issues and providing appropriate solutions
• Inspect completed work by mechanics to ensure quality and accuracy
• Follow up on job orders to ensure estimated time of completion (ETC) is met
• Cover colleagues' duties as needed to maintain workflow continuity
• Close job cards promptly to finalize service documentation

Skills

Multitasking

Independent worker

Detail oriented

Attention to detail

Positive attitude

Immediate start

Job description

Lion City Rentals Pte. Ltd. in Singapore is seeking a Service Coordinator to manage customer interactions and schedule vehicle service appointments, while inspecting vehicles for damages and ensuring timely repairs.

You will translate repair issues into standard terminology for mechanics, explain time and cost estimates to customers, and follow up to ensure completion on schedule. Based at No 4 Jalan Besut, Singapore, this role requires a proactive, detail-oriented professional ready to start