Commercial Vehicle Service Coordinator

PING SIONG INTERNATIONAL PTE LTD; Singapore; On-site; SGD 33,000 - 50,000; Full time

Job summary

Ping Siong International PTE LTD is seeking a Service Advisor to join our commercial vehicle workshop team. You will be the main contact between customers, technicians, suppliers and management, coordinating servicing and repairs from intake to invoicing and collection.

The role requires strong follow-up, clear communication, attention to detail and independence in managing multiple jobs while delivering excellent service.

Qualifications

• GCE O-Level/NITEC/Diploma or equivalent required.
• Experience as Service Advisor or similar is advantageous.
• Experience in automotive/workshop operations preferred.
• Willing to learn for candidates without automotive experience.
• Strong customer service and communication skills.
• Able to communicate with customers, technicians, suppliers and management.
• Good administrative and documentation skills.
• Strong attention to detail and time management.

Responsibilities

• Attend to customers at the service counter, phone calls and WhatsApp enquiries.
• Understand customer-reported vehicle issues and prepare clear work orders for technicians/mechanics.
• Prepare quotations and follow up with customers for approval.
• Coordinate and monitor vehicle repair progress with technicians/mechanics.
• Keep customers updated on repair status, outstanding approvals and vehicle completion.
• Prepare and process job cards, quotations, Delivery Orders, Purchase Orders and invoices accurately.
• Check that all repair work, parts and charges are properly recorded before invoicing.
• Coordinate parts received from suppliers and ensure correct parts and quantities are issued to the relevant repair job.
• Follow up on completed vehicles, customer collection and outstanding matters promptly.
• Maintain proper documentation and ensure assigned jobs are followed through from vehicle reception until job completion and collection.

Skills

Customer service

Communication skills

Attention to detail

Time management

Teamwork

Follow-up

Education

GCE O-Level/NITEC/Diploma

Tools

Microsoft Office

Job description

Ping Siong International PTE LTD is seeking a Service Advisor to join our commercial vehicle workshop team. You will be the main contact between customers, technicians, suppliers and management, coordinating servicing and repairs from intake to invoicing and collection.

The role requires strong follow-up, clear communication, attention to detail and independence in managing multiple jobs while delivering excellent service.