Vehicle Service Advisor - Customer Care & Coordination

Vincar Pte Ltd; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Vincar Pte Ltd in Singapore is seeking a service advisor to listen to customer concerns, document issues, and clearly explain recommended services and repairs. You will schedule service appointments and coordinate with technicians to ensure accurate diagnostics and timely repairs.

You will keep customers updated on vehicle status, review completed work for satisfaction, and prepare quotations for repairs, including body/paint jobs.

Qualifications

• Relevant experience in Automotive Industry or automotive knowledge.
• Obtain at least Class 3 Singapore Driving License.
• Proficient in spoken & written English and Mandarin to handle Chinese speaking customers.
• Attention to detail and a commitment to delivering high level of customer service.
• Knowledge of automotive repair and maintenance.
• Flexibility to adapt to changing technologies and industry trends.
• Strong organizational, multitasking and communications abilities.

Responsibilities

• Listen and document customer concerns and issues with their vehicle.
• Provide clear and concise explanations of recommended services and repairs.
• Schedule service appointments and manage the service workflow.
• Coordinate with technicians to ensure timely and accurate diagnostics and repairs.
• Keep customers informed of the status of their vehicle throughout the service process.
• Review the service and repairs completed with the customer, ensuring satisfaction.
• To act according to the principles of the core processes of After Sales.
• Monitoring the progress on the repairs/service and keep customer updated of the status on the repairs of their car.
• Provide quotations for repair of customer’s car including body/paint repair jobs.
• Process service orders, invoices, and payments.
• Maintain detailed records of services performed and parts used.
• Communicating with customers for approval to carry out additional repairs on their cars whenever necessary.
• Performs any other ad-hoc duties as assigned by the supervisors.

Skills

Customer service

Automotive knowledge

Driving license

English & Mandarin

Attention to detail

Job description

Vincar Pte Ltd in Singapore is seeking a service advisor to listen to customer concerns, document issues, and clearly explain recommended services and repairs. You will schedule service appointments and coordinate with technicians to ensure accurate diagnostics and timely repairs.

You will keep customers updated on vehicle status, review completed work for satisfaction, and prepare quotations for repairs, including body/paint jobs.