Customer Case Resolution Specialist (2-Month Contract)

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Part time

Job summary

A leading employment service company in Singapore is seeking candidates for a position focusing on customer communication and case management. The role involves supporting customer requests and collaborating across departments to resolve cases effectively. Applicants should have at least a diploma in Business Studies or Communications, with strong communication skills and proficiency in MS Office. This position offers a contract of 2 months with the possibility to convert to a permanent role based on performance.

Qualifications

• Minimum Diploma in Business Studies, Communications, or related field.
• Experience in automotive, customer service, or hospitality is advantageous.
• Excellent command of written English with strong grammar, tone, and formatting skills.

Responsibilities

• Support case types including customer requests via email and social media.
• Liaise with internal departments to gather information for case resolution.
• Monitor case progress to ensure service level agreements are met.

Skills

Professional communication

Time management

Microsoft Office proficiency

Interpersonal skills

Social media familiarity

Education

Minimum Diploma in Business Studies or related field

Tools

CRM systems

Job description

A leading employment service company in Singapore is seeking candidates for a position focusing on customer communication and case management. The role involves supporting customer requests and collaborating across departments to resolve cases effectively. Applicants should have at least a diploma in Business Studies or Communications, with strong communication skills and proficiency in MS Office. This position offers a contract of 2 months with the possibility to convert to a permanent role based on performance.