Customer Success & Service Liaison

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

Recruit Express Pte Ltd is recruiting for a customer support role in Singapore. The successful candidate will deliver high-quality service in a customer-facing position, identify customer needs, and own issues through to resolution.

The role emphasizes cross-department collaboration and ongoing process improvements. Candidates should demonstrate strong communication skills, proactivity, and a commitment to maintaining high satisfaction levels.

Qualifications

• Ability to deliver professional and high-quality service in a customer-facing role.
• Identify customers' needs and assess to maintain high service levels.
• Taking ownership of customers' problems and drive resolution.
• Contribute to continuous improvement of processes for customer satisfaction.
• Maintain close liaison with other departments.

Responsibilities

• Deliver professional and high-quality service in a customer-facing role.
• Identify customers' needs and assess to maintain high service levels.
• Take ownership of customers' problems and follow through to resolution.
• Contribute to ongoing process improvements to enhance satisfaction.
• Maintain close liaison with all other departments.

Skills

Customer service

Problem solving

Ownership of issues

Interdepartmental liaison

Process improvement

Job description

Recruit Express Pte Ltd is recruiting for a customer support role in Singapore. The successful candidate will deliver high-quality service in a customer-facing position, identify customer needs, and own issues through to resolution.

The role emphasizes cross-department collaboration and ongoing process improvements. Candidates should demonstrate strong communication skills, proactivity, and a commitment to maintaining high satisfaction levels.