Cross-Platform Desktop Support Engineer

Rapid Systemz Pte Ltd; Singapore; On-site; SGD 35,000 - 52,000; Full time

Job summary

Rapid Systemz Pte Ltd is seeking a Technical Support specialist to deliver first- and second-line helpdesk support for hardware and software, ensuring minimal downtime for desktops, laptops, and peripherals. You will configure OS environments, manage user accounts, and assist with network issues and VPN access.

The role requires 2+ years in a similar desktop support position, strong communication skills, and familiarity with tools like TeamViewer, SCCM, and Office 365.

Qualifications

• Minimum academic qualification: Diploma or below (Nitec/technical diploma in IT, Computer Engineering, or related discipline preferred).
• Proven experience (2+ years) in a similar Desktop Support or IT Helpdesk role.
• Proficiency in Windows and macOS operating systems; Familiarity with Active Directory, Group Policy, and Office 365.
• Knowledge of basic networking concepts (DNS, DHCP, TCP/IP).
• Experience with remote support tools like TeamViewer, AnyDesk, or SCCM.
• Exposure to endpoint management tools like Intune or JAMF is a plus.
• Strong problem-solving and analytical skills; Excellent communication and customer service skills.

Responsibilities

• Provide first- and second-line support for hardware and software issues.
• Troubleshoot desktop, laptop, and peripheral problems to minimize downtime.
• Respond to service requests and incidents in a timely manner.
• Install, configure, and maintain desktop operating systems (Windows/Mac/Linux).
• Install and update software applications and drivers.
• Set up and maintain user accounts and permissions.
• Manage IT inventory and assets.
• Assist with basic network troubleshooting and VPN/WAN configurations.
• Work with IT teams to resolve escalated issues and provide user training.

Skills

Windows proficiency

macOS proficiency

Active Directory

Group Policy

Office 365

Networking basics

Remote support tools

Intune

JAMF

Soft skills

Time management

Education

Diploma or below in IT

Tools

TeamViewer

AnyDesk

SCCM

Intune

JAMF

Job description

Rapid Systemz Pte Ltd is seeking a Technical Support specialist to deliver first- and second-line helpdesk support for hardware and software, ensuring minimal downtime for desktops, laptops, and peripherals. You will configure OS environments, manage user accounts, and assist with network issues and VPN access.

The role requires 2+ years in a similar desktop support position, strong communication skills, and familiarity with tools like TeamViewer, SCCM, and Office 365.