Desktop Support Engineer: Remote & Onsite IT Help

ITCAN PTE. LIMITED; Singapore; On-site; SGD 42,000 - 54,000; Full time

Job summary

ITCAN PTE. LIMITED is seeking a Desktop Support Engineer to provide first-line IT assistance across multiple locations.

You will resolve hardware and software issues, perform imaging and deployment tasks, and support Windows 10/11 and Office 365 users while adhering to IT standards and SLAs. The role requires 1 year of desktop support experience, an IT/Computing diploma or equivalent, and familiarity with ITSM processes and ticketing systems.

Qualifications

• Minimum ITE or Diploma qualification in Information Technology, Computer Engineering, or related discipline.
• Minimum 1 year of experience in desktop support or IT helpdesk environment.
• Minimum 1 year of hands-on experience supporting Windows 10/11 and Office 365.

Responsibilities

• Provide timely onsite and remote desktop support to end users across multiple locations.
• Receive, prioritize, troubleshoot, document, and resolve IT incidents and service requests within SLA timelines.
• Escalate unresolved issues to appropriate resolver groups or third-party vendors promptly.
• Perform desktop and laptop imaging and re-imaging to prepare devices for deployment or refresh.
• Support device deployment, replacement, and technology refresh projects to maintain up-to-date hardware.
• Conduct asset inventory verification and manage asset records accurately.
• Update and maintain incident and service request records in the ticketing system to ensure traceability.
• Create, update, and maintain clear work instructions, operational procedures, and technical documentation.
• Ensure compliance with IT policies, security standards, and operational procedures in daily tasks.
• Provide support for Microsoft Windows 10/11 and Microsoft Office 365 issues to maintain user productivity.
• Support users at different customer sites and locations as required to ensure consistent IT service.
• Participate in operational standby, shift rotations, and extended support coverage to meet business demands.
• Communicate effectively with team members, management, and end users to facilitate issue resolution.
• Prioritize tasks efficiently and work with urgency in a fast-paced environment to meet service goals.

Skills

Desktop support

Remote support

Ticketing systems

ITSM processes

Communication

Education

ITE or Diploma in IT/Computer Engineering

Tools

Windows 10/11

Office 365

Remote access tools

Job description

ITCAN PTE. LIMITED is seeking a Desktop Support Engineer to provide first-line IT assistance across multiple locations.

You will resolve hardware and software issues, perform imaging and deployment tasks, and support Windows 10/11 and Office 365 users while adhering to IT standards and SLAs. The role requires 1 year of desktop support experience, an IT/Computing diploma or equivalent, and familiarity with ITSM processes and ticketing systems.