Desktop Support Engineer at Rapid Systemz Pte Ltd

Rapid Systemz Pte Ltd; Singapore; In loco; SGD 35.000 - 52.000; Tempo pieno

Descrizione del lavoro

Rapid Systemz Pte Ltd is seeking a Technical Support specialist to deliver first- and second-line helpdesk support for hardware and software, ensuring minimal downtime for desktops, laptops, and peripherals. You will configure OS environments, manage user accounts, and assist with network issues and VPN access.

The role requires 2+ years in a similar desktop support position, strong communication skills, and familiarity with tools like TeamViewer, SCCM, and Office 365.

Competenze

• Minimum academic qualification: Diploma or below (Nitec/technical diploma in IT, Computer Engineering, or related discipline preferred).
• Proven experience (2+ years) in a similar Desktop Support or IT Helpdesk role.
• Proficiency in Windows and macOS operating systems; Familiarity with Active Directory, Group Policy, and Office 365.
• Knowledge of basic networking concepts (DNS, DHCP, TCP/IP).
• Experience with remote support tools like TeamViewer, AnyDesk, or SCCM.
• Exposure to endpoint management tools like Intune or JAMF is a plus.
• Strong problem-solving and analytical skills; Excellent communication and customer service skills.

Mansioni

• Provide first- and second-line support for hardware and software issues.
• Troubleshoot desktop, laptop, and peripheral problems to minimize downtime.
• Respond to service requests and incidents in a timely manner.
• Install, configure, and maintain desktop operating systems (Windows/Mac/Linux).
• Install and update software applications and drivers.
• Set up and maintain user accounts and permissions.
• Manage IT inventory and assets.
• Assist with basic network troubleshooting and VPN/WAN configurations.
• Work with IT teams to resolve escalated issues and provide user training.

Conoscenze

Windows proficiency

macOS proficiency

Active Directory

Group Policy

Office 365

Networking basics

Remote support tools

Intune

JAMF

Soft skills

Time management

Formazione

Diploma or below in IT

Strumenti

TeamViewer

AnyDesk

SCCM

Intune

JAMF

Descrizione del lavoro

Technical Support

• Provide first- and second-line support for hardware and software issues.
• Troubleshoot desktop, laptop, and peripheral problems to ensure minimal downtime.
• Respond to service requests and incidents in a timely manner.

Hardware \& Software Management

• Install, configure, and maintain desktop and laptop operating systems (Windows/Mac/Linux).
• Install and update software applications and drivers.
• Set up and maintain user accounts and permissions.

Asset Management

• Manage IT inventory, including desktops, laptops, and peripherals.
• Ensure proper documentation and tracking of IT assets.

Network Support

• Assist with basic network troubleshooting (e.g., connectivity, printer access).
• Support VPN, wireless, and LAN/WAN configurations as required.

Collaboration \& Training

• Work closely with other IT teams to resolve escalated issues.
• Provide user training for new hardware or software implementations.

Security \& Compliance

• Ensure devices are compliant with company security policies and standards.
• Conduct regular updates and patches to maintain system integrity.

Key Requirements

• Education \& Experience: Minimum academic qualification: Diploma or below (Nitec/technical diploma in IT, Computer Engineering, or related discipline preferred).
• Proven experience (2+ years) in a similar Desktop Support or IT Helpdesk role.
• Technical Skills: Proficiency in Windows and macOS operating systems. Familiarity with Active Directory, Group Policy, and Office 365. Knowledge of basic networking concepts (DNS, DHCP, TCP/IP).
• Experience with remote support tools like TeamViewer, AnyDesk, or SCCM.
• Exposure to endpoint management tools like Intune or JAMF is a plus.
• Soft Skills: Strong problem-solving and analytical skills. Excellent communication and customer service skills. Ability to work under pressure and manage multiple tasks effectively.

Preferred Certifications

• CompTIA A+, Network+
• Microsoft Certified: Modern Desktop Administrator Associate
• ITIL Foundation

We are an innovative and mindful Systems Integration company that help customers address their IT Infrastructure requirements by delving into their problems and trying to solve them with efficiency and competitively. We are partnered with the leading IT vendors in the technology arena. Our IT partners are HP, IBM, Dell, Cisco, Juniper, Fortinet, Microsoft, VMware, Symantec, Trendmicro. Office IT Set up Desktop Management Services Server Management Services Configuring and Implementation services Data Centre Relocation Migration and up-gradation services IT Asset Management Managed Services - For Network, Security, Systems, Storage and Virtualization IT Outsourcing - Provide IT staffing and services for your IT hardware infrastructure IT Support - Provide Hardware support and renewal of licenses Security Solutions Application and Database Security and Vulnerability Assessment Application Firewall Designed and Optimized for Oracle E-Business Suite PCI Security Assessment Vulnerability Scanner and Management Change and Configuration management Low Latency Solutions Financial Trading Software Market Connectivity Colocation and Data centre hosting High Frequency Trading Applications