Cross Border & Transport Manager

Crane Worldwide Logistics; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Crane Worldwide Logistics is seeking a seasoned Cross-Border Road Freight Lead in Singapore. You will oversee daily cross-border freight operations, including planning and monitoring movements between Singapore and Malaysia, while ensuring regulatory compliance and service excellence.

You will build strong carrier relationships and optimize transport efficiency to meet customer SLAs. You will lead a team, coordinate with customs brokers and internal stakeholders, and drive continuous

Qualifications

• At least 5 years of experience in freight forwarding or cross-border trucking operations.
• Knowledge of Singapore–Malaysia cross-border procedures and customs regulations.
• Familiarity with TradeNet and/or customs declaration systems.
• Strong coordination and problem-solving skills in a fast-paced environment.
• Effective negotiation and vendor management capabilities.
• People management skills are required.
• Knowledge of HS codes and tariff classifications.
• Familiarity with GPS tracking systems or TMS.

Responsibilities

• Oversee daily cross-border freight operations and domestic trucking.
• Manage end-to-end road freight planning, scheduling and monitoring.
• Plan and optimize truck movements between Singapore, Malaysia, and other countries.
• Develop contingency plans to minimize disruptions.
• Ensure compliance with SLAs and regulatory requirements.
• Coordinate customs clearance with brokers and authorities.
• Maintain documentation, permits, and licenses.
• Stay updated on customs, transport, and trade regulations.
• Ensure cross-border compliance for Singapore and partner country regulations.
• Monitor shipment status and resolve delays or issues.
• Build relationships with trucking companies and transport partners.
• Negotiate transportation rates and service agreements.
• Monitor vendor performance against KPIs.
• Source and qualify new transport partners supporting growth.
• Serve as escalation point for cross-border and road freight customers.
• Work with commercial teams to design logistics solutions.
• Provide customers with shipment updates and performance reports.
• Coordinate with internal teams for smooth operations.
• Maintain records of shipments, costs, and documentation.
• Track KPIs like transit time and delivery performance.
• Lead the Cross Border and Transport team.

Skills

Communication skills

Cross-border logistics

Negotiation

Vendor management

People management

Problem solving

GPS tracking familiarity

HS codes knowledge

TradeNet familiarity

Singapore–Malaysia cross-border

Education

Tertiary qualifications

Tools

GPS tracking systems

TMS (Transport Management System)

Job description

The incumbent is responsible to oversee daily cross-border/road freight operations between Singapore and regional markets as well as the domestic trucking and transportation. The candidate will be responsible for managing daily operations, ensuring regulatory compliance, optimizing transport efficiency, developing carrier and vendor relationships, and delivering exceptional service and operational excellence.

Responsibilities

• Oversee daily cross-border freight operations and the domestic trucking and transportation.
• Manage the daily, end-to-end road freight operations, including planning, scheduling, and monitoring cross-border truck movements.
• Plan, coordinate, and optimize truck movements between Singapore, Malaysia, and other countries.
• Develop contingency plans to minimize operational disruptions and delays.
• Ensure compliance with prevailing service level agreements (SLAs).
• Coordinate customs clearance requirements with customs brokers and relevant authorities.
• Ensures proper documentation, permits, and licenses are maintained.
• Stay current on changes and updates on customs, transport, and trade regulations affecting cross-border movements.
• Ensure compliance with Singapore and the relevant country’s customs regulations and cross-border requirements.
• Effectively monitor shipment status and proactively resolve delays, clearance issues, or operational disruptions.
• Build and maintain strong business relationships with trucking companies and transport partners to develop strategic partnerships.
• Negotiate transportation rates and service agreements.
• Monitor vendor’s performance based on prevailing KPIs.
• Source and qualify new transport partners to support business growth.
• Act as the primary escalation point for customers regarding cross-border and road freight issues.
• Work closely with commercial team to develop logistics solutions for customers requiring cross border and road freight.
• Provide customers with shipment updates, performance reports, and operational improvements.
• Coordinate with internal departments, including operations and customer services, to ensure smooth operations.
• Maintain accurate records of shipments, costs, and documentation.
• Track KPIs such as transit time, delivery performance, cost control, and customer satisfaction
• Lead the Cross Border and Transport team.

Requirements

• Possess effective communication and interpersonal skills.
• At least 5 years of experience in freight forwarding or cross-border trucking operations.
• Good knowledge of Singapore–Malaysia cross-border procedures and customs regulations.
• Knowledge of TradeNet and/or customs declaration systems.
• Strong coordination and problem-solving skills in a fast-paced environment.
• Effective negotiation and vendor management capabilities.
• Effective people management skills.
• Possess Tertiary qualifications.
• Knowledge of HS codes and tariff classifications.
• Familiarity with GPS tracking systems or transport management systems (TMS).
• Knowledge freight costing and pricing.