Country Manager

DART Global Forwarding; Singapore; On-site; SGD 180,000 - 320,000; Full time

Job summary

DART Global Forwarding in Singapore seeks a seasoned Country Manager to lead Singapore Station's operations and profit & loss, setting strategic direction and ensuring day-to-day execution across all logistics activities.

You will drive revenue growth with new and existing business, manage key accounts, optimize SOPs, control costs, and build a high‑performing team through effective hiring, coaching and performance reviews, while ensuring compliance, safety and lean process improvements.

Qualifications

• Proven track record in freight/logistics with P&L responsibility.
• Experience leading a medium-sized operation in international markets.
• Degree in business, logistics or related field.
• Strong people management and strategic mindset.

Responsibilities

• Develop and refine business strategy to lead the market.
• Grow branch revenue and profitability through new and existing business.
• Oversee client management and KPI-driven performance.
• Ensure efficient use of resources and continuous improvement (LEAN, 5S).

Skills

Business Development

Sales

Strategic Planning

Leadership

Negotiation

People Management

Lean / Kaizen

Operations Management

Communication

Education

Bachelor's or Master's in Logistics/Business/Operations

Job description

RESPONSIBILITIES

The Country Manager will be responsible for Operational performance and Profit & Loss of Singapore Station.

The Country Manager is responsible for all day-to-day operations strategy and management, as well as to support Company’s long and short term plans.

More specifically, the duties and responsibilities of the BM include the following:

1. 1. Develop, review and refinement of the business strategy, execution of the strategy to obtain/maintain a leading position in the market place.
2. 2. Growing the revenue/profit for the Branch with new business and existing business.
3. 3. Client Management within the country/countries, in line with Vertical Lead where applicable, working closely with the respective account management team and HOD, but not limited to :
   • Review SOPs regularly and keep it up to date.
   • Review, understand customers’ KPI requirement, facilitate implementation and ensure compliance
   • Manage customers’ expectation through regular review and KPI measurements internally
   • Monthly or quarterly business review with Key Accounts together with Vertical Lead, where applicable
   • Ensure all inventory are well maintained and moved within agreed time lines
4. 4. Ensure revenue growth is achieved in a responsible and profitable manner, both organically and/or through possible acquisitions
   • Contract negotiation with customers
   • Facilitating all shipments profitably
   • Sourcing for competitive rates
   • Keeping our vendors’ cost in check, and regularly review to ensure we are getting competitive pricing.
   • Verification of job files against billing and costing to ensure appropriate profit is captured.
5. 5. Ensure the efficient utilization of Company’s resources in order to achieve the overall objectives
6. 6. Motivate a high performance, innovative and results driven team.
   • Hiring of right personnel/talent with appropriate approval
   • Staff development and performance appraisal
7. 7. Authority to hire relevant personnel with approval from management as required.
8. 8. Authority to counsel, take disciplinary action against non-performing staff with consultation with HR or management, as appropriate.
9. 9. Assess the principal risks of the Company and ensure that these risks are being monitored and managed;
10. 10. Ensure effective internal controls and management information systems are in place;
11. 11. Ensure compliance to the Company work procedures to enable it to conduct its activities both lawfully and ethically;
12. 12. Keep abreast of market trends, external and internal factors that may affect the Company and implement processes and systems to ensure that management of the Company is adequately informed
13. 13. Abide by specific internally established control systems and authorities; lead by personal example and encourage all employees to conduct their activities ethically in accordance with all applicable laws and the Company’s standards and policies.
14. 14. Continuous Operations & Service Improvements and Excellence
15. 15. Taking lead of QHSE and Security Committee, communicate and recommend necessary safety measures
16. 16. Practicing and maintaining 5S, Kaizen and LEAN concept

REQUIREMENTS

Proven track records of successful closure of freight businesses and people management.

Experience as a Country Manager or Operations/Account Management Head of a medium size Freight / Logistics company operating in the international market or an international company with P&L Responsibilities.

Specific experience in various industries/sectors are preferred. People management skills are vital.

Recognised Degree or Masters in related field

SKILL SETS

• Business Development and Sales skill sets.
• Forward Thinking: ability to plan for the future, ability to identify trends and stay ahead of the competitive landscape.
• Entrepreneur mind set, and always seek ways to improve profitability and operational excellence
• Tolerance for ambiguity: ability to perform effectively in a complex and competitive environment and therefore a readiness for the possible change in business dynamics; including the ability to take calculated risks and pursue new opportunities.
• Adaptability in execution: possesses a bias towards execution and at the same time is able to adapt and respond to the changing environment.
• Agility in decision making: being open to evaluate inputs from others and make decisions based on available information.
• Ability to lead and develop great teams: A people person with high level of EQ working with and developing a winning team. The ability to attract great people is critical, but being able to cultivate a positive culture with a happy workforce is also key.
• Listening and communicating effectively: Be open to listening, respect others’ opinion whilst and the same time being able to communicate effectively throughout all levels of the organization
• Negotiation abilities: the ability of negotiate effective deals across a variety of contexts; these abilities encompass skills such as communication, persuasion and influencing, planning, teamwork etc.