Cross-Border Logistics Lead | Seamless Ops & Customer Care

DSV Global Transport and Logistics; Singapore; On-site; SGD 50,000 - 75,000; Full time

Job summary

DSV Road Pte Ltd is seeking an experienced logistics professional to oversee and coordinate daily cross-border transportation operations across Singapore, Malaysia, and the wider Asia-Pacific region. The role requires strong customer service skills and the ability to coordinate with customers, transport partners, and internal stakeholders to ensure seamless shipment execution.

You will manage day-to-day cross-border transportation operations, service customers, supervise subcontractors, and

Qualifications

• 3 to 8 years of experience in transportation, cross-border logistics, freight forwarding, or supply chain logistics.
• Hands-on experience coordinating cross-border shipments.
• Strong customer service and account management experience.
• Experience managing transportation vendors, haulers, or subcontractors.
• Familiarity with TMS or similar logistics systems.
• Strong communication, coordination, and stakeholder management skills.
• Ability to work effectively in a fast-paced operational environment.

Responsibilities

• Cross-Border Transportation Operations: Manage day-to-day cross-border transportation operations to ensure timely and accurate shipment execution.
• Customer Service & Account Management: Serve as the key point of contact for customers on operational matters and shipment enquiries.
• Subcontractor & Vendor Management: Manage relationships with transport subcontractors and service providers.
• Documentation & Compliance: Ensure all transportation documentation, permits, declarations, and records are accurately maintained.

Skills

Cross-border logistics

Customer service

Stakeholder management

Coordination

Vendor management

TMS experience

Job description

DSV Road Pte Ltd is seeking an experienced logistics professional to oversee and coordinate daily cross-border transportation operations across Singapore, Malaysia, and the wider Asia-Pacific region. The role requires strong customer service skills and the ability to coordinate with customers, transport partners, and internal stakeholders to ensure seamless shipment execution.

You will manage day-to-day cross-border transportation operations, service customers, supervise subcontractors, and