CRM Executive

PRIME SUPERMARKET LIMITED; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

PRIME SUPERMARKET LIMITED is seeking a customer service professional to be the main contact between customers and the company in Singapore. You will manage relationships with B2B accounts and respond to B2C inquiries, ensuring satisfaction through clear communication and proactive problem solving.

Responsibilities include addressing operational issues, collecting feedback to improve service quality, completing administrative tasks, and supporting the Line Manager with ad-hoc duties to meet

Qualifications

• Excellent communication with customers and team members.
• Willingness to learn new skills and adapt to changing tasks.
• Ability to handle multiple tasks with accuracy and efficiency.

Responsibilities

• Manage corporate B2B customer accounts independently to maintain strong business relationships.
• Respond promptly to individual B2C customer inquiries and resolve concerns to ensure satisfaction.
• Communicate clearly with customers to resolve operational issues efficiently.
• Proactively contact customers to collect feedback and identify opportunities to enhance service quality.
• Complete administrative and paperwork tasks accurately during downtime to support team operations.
• Perform additional duties assigned by the Line Manager to support business needs.

Skills

Strong communication

Adaptability

Willingness to learn

Tools

MS Office Suite

Job description

Job Summary

To serve as the main contact between customers and the company, managing professional relationships and ensuring customer satisfaction through effective communication and problem resolution.

Responsibilities

• Manage corporate B2B customer accounts independently to maintain strong business relationships
• Respond promptly to individual B2C customer inquiries and resolve concerns to ensure satisfaction
• Communicate clearly with customers to resolve operational issues efficiently
• Proactively contact customers to collect feedback and identify opportunities to enhance service quality
• Complete administrative and paperwork tasks accurately during downtime to support team operations
• Perform additional duties assigned by the Line Manager to support business needs

Required competencies and certifications

• Use basic computer functions, including MS Office Suite, to complete daily tasks efficiently
• Apply strong communication skills to collaborate effectively with customers and team members
• Demonstrate willingness to learn new skills and adapt beyond current job scope as needed