Corporate Account Manager

Focal Search Pte Ltd; Singapore; On-site; SGD 39,000 - 58,000; Full time

Job summary

A leading recruitment firm in Singapore is seeking a Sales Support Specialist. In this role, you will assist the sales team in achieving their goals, ensure smooth operations within the department, and provide comprehensive administrative support. Responsibilities include responding to customer inquiries, maintaining sales records, and collaborating with various internal teams. Ideal candidates possess excellent communication skills, a positive attitude, and the ability to thrive in a fast-paced environment.

Qualifications

• Strong communication skills are essential for interacting with customers and internal teams.
• Adaptability and willingness to learn quickly in a fast-paced sales environment.
• Attention to detail in managing customer records and sales documentation.

Responsibilities

• Assist the sales team in achieving their goals.
• Ensure smooth operations within the sales department.
• Respond to customer inquiries promptly via email or phone.
• Collaborate with logistics, customer service, and finance teams.
• Maintain and update sales records and customer databases.
• Maintain and update sales records, customer databases, and relevant documentation; track sales performance metrics and assist in data analysis to identify trends.
• Utilize CRM to manage customer information, track interactions, and update sales-related data.
• Provide administrative support including scheduling deployment of machines and managing customer requests.
• Work with cross-functional teams to address customer inquiries, resolve issues, and ensure overall customer satisfaction.
• Participate in sales training sessions to stay updated with product knowledge and sales techniques.
• Identify areas for process improvement within sales support and propose actionable solutions.
• Any other ad-hoc duties as assigned.

Skills

Excellent communication skills

Fast learner

Positive attitude

Ability to work in a fast-paced environment

Meticulous

Job description

• Assist the sales team in achieving their goals.
• Ensure smooth operations within the sales department.
• Provide administrative, organizational, and operational support to the sales team to enhance their efficiency and productivity.
• Collaborate closely with various internal teams, such as logistics, customer service, and finance, to ensure seamless coordination and customer satisfaction.
• Respond to customer inquiries promptly, either through email or phone calls, addressing their queries, providing product information, and guiding them through the sales process.
• Maintain and update sales records, customer databases, and relevant documentation. Track sales performance metrics, generate reports, and assist in analyzing data to identify trends and opportunities.
• Utilize the Customer Relationship Management (CRM) system to manage customer information, track interactions, and update sales-related data.
• Provide administrative support to the sales team, including scheduling deployment of machines and managing customer requests, etc.
• Work closely with the internal cross‑function team to address customer inquiries, resolve issues, and ensure overall customer satisfaction.
• Participate in sales training sessions and workshops to stay updated with product knowledge, sales techniques, and industry trends.
• Identify areas for process improvement within the sales support function and propose actionable solutions to enhance efficiency and effectiveness.
• Any other ad‑hoc duties as assigned.

Requirements

• Excellent communication skills.
• Hardworking and meticulous with a positive attitude.
• Fast learner and ability to work in a fast‑paced environment.