CUSTOMER SERVICE EXECUTIVE

XPAC TECHNOLOGIES PTE. LTD.; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

XPAC TECHNOLOGIES PTE. LTD. is seeking a Customer Service Executive to manage call-in enquiries, coordinate order fulfilment and support sales initiatives in Singapore. The role focuses on timely responses, accurate information delivery and proactive follow‑ups with customers.

You will engage customers through telecommunication, social media or web platforms, build lasting relationships, compile feedback and assist the sales team to meet client needs and ensure a high level of service.

Qualifications

• Basic customer service skills and courteous communication.
• Ability to handle multiple inquiries and maintain accuracy.

Responsibilities

• Handle call-in enquiries and provide timely responses.
• Coordinate order fulfillment and assist in processing customer needs.
• Support sales-related activities and maintain customer satisfaction.
• Build sustainable relationships with customers through various channels.
• Provide accurate information and follow up on inquiries.
• Maintain records of customer interactions and purchasing patterns.
• Generate customer order related documents and assist in enabling orders.

Skills

Customer service

Communication

Relationship building

Telephone etiquette

Job description

1.

JOB DESCRIPTION

Job Title

Customer Service Executive

Occupation

Customer Service Executive

Job Description & Requirements

Position Summary

Handling of call-in enquiries

Coordination of order fulfillment

Support to all sales related matters.

Main Accountabilities

• Assist sales department in processing customer enquiries and meeting their needs.
• Manage all enquires, provide timely response and follow ups
• Build sustainable and lasting relationships with customers through tele-communication, social media or web based platform
• Provide accurate and valid information to customers.
• Conduct customer satisfaction survey at given timeline, keep records of customer interactions
• Create and update customer purchasing patterns
• Process and coordinate customer orders fulfilment
• Generate customer order related documents
• Take the extra mile to engage customers by up selling company products

Internal & External Working Relationships

Work with others in a friendly, cooperative manner, and inspire others to cooperate.

Establish a long term working relationship with customers.