Customer Service Executive

Asia Polyurethane Manufacturing Pte Ltd; Singapore; On-site; SGD 28,000 - 45,000; Full time

Job summary

Asia Polyurethane Manufacturing Pte Ltd is seeking a proactive coworker to assist in customer communications, outreach, and market research in Singapore. You will manage mass messaging, respond to basic inquiries, and coordinate with teams to ensure consistency in service and messaging.

You will also conduct follow-ups on orders and visits, gather feedback, and prepare reports. Proficiency in MS Office and a proactive, independent team player mindset are essential.

Qualifications

• Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint).
• IT Savvy; able to use ChatGPT and Google Search.
• Pro-active and takes initiative.
• Able to work independently and as part of a team.
• Strong multitasking, organizational and communication skills.

Responsibilities

• Assist in sending mass messages and announcements to customers via WhatsApp group chats and other approved messaging platforms.
• Respond to basic customer enquiries and route questions to the appropriate team.
• Maintain proper records of customer communications when required.
• Conduct outbound calls to customers using internet-based platforms as instructed.
• Follow up with customers on orders, deliveries, feedback, or promotions.
• Escalate urgent or sensitive customer issues promptly.
• Arrange and conduct customer visits when required and represent the company in meetings.
• Gather customer feedback, market information, and business updates during visits.
• Prepare simple visit reports and share findings with the team.
• Coordinate with the team to ensure consistent messaging and service standards.
• Support ad-hoc customer service and sales-related tasks.

Skills

Microsoft Office

IT Savvy

Proactive

Independent & team player

Multi-tasking & communication

Job description

1. Customer Communication & Messaging

• Assist in sending mass messages and announcements to customers via WhatsApp group chats and other approved messaging platforms.

• Ensure messages are accurate, professional, and aligned with instructions.

• Respond to basic customer enquiries and route technical or commercial questions to the appropriate team.

• Maintain proper records of customer communications when required.

2. Customer Calls & Follow-Ups

• Conduct outbound calls to customers using internet-based calling platforms as instructed.

• Follow up with customers on orders, deliveries, feedback, promotions, or general enquiries.

• Escalate urgent or sensitive customer issues promptly.

3. Customer Visits.

• Arrange and conduct customer visits when required.

• Act as the representative of the company during customer meetings.

• Gather customer feedback, market information, and business updates during visits.

• Prepare simple visit reports and share findings with Team.

4. Coordination & Support

• Coordinate closely with Team to ensure consistent messaging and service standards.

• Support ad-hoc customer service and sales-related tasks assigned.

• Assist in maintaining updated customer contact lists and records.

5. Market Research & Tendata Analysis

Conduct market and customer research using the Tendata portal and other approved data sources.

Extract and analyze export and import data to identify market trends, volumes, and key trading routes.

Identify potential customers, competitors, and active importers/exporters based on Tendata data.

Track and summarize market transacted prices and pricing trends where available.

Prepare concise market intelligence summaries and reports to support sales and strategic decisions.

Candidate should possess:

• Proficiency in Microsoft Office (Excel, Word, Outlook, Powerpoint)

• IT Savvy (e.g. using of ChatGPT, Google Search)

• Pro-active and taking inititive

• Able to work independently and as a team player

• Strong multi-tasking, organisational and communication skills