Sales Executive / Sales Representative

VIP CARE PTE. LTD.; Singapore; On-site; SGD 36,000 - 47,000; Full time

Job summary

VIP CARE PTE. LTD. in Singapore seeks an Administrative and Customer Service professional to manage inquiries, process orders, handle billing, and maintain secure records.

You will interact with customers in person, by phone and by email, ensuring accuracy and courtesy in all transactions. The role requires strong communication, organizational skills, and the ability to work well within a team while delivering high-quality service in a fast-paced environment.

Qualifications

• Proven experience in administrative support, customer service, or similar roles.
• Strong organizational skills and attention to detail, with the ability to prioritize tasks in a fast-paced environment.
• Excellent communication skills, both verbal and written, with a professional demeanor.
• Ability to work collaboratively in a team and build positive relationships with customers and colleagues.
• Discretion in handling confidential information and maintaining data security.

Responsibilities

• Deliver exceptional customer service by promptly addressing inquiries via phone, email, and in-person interactions.
• Process paperwork accurately, including sales orders and contracts, in line with company policies.
• Generate and send invoices timely, follow up on overdue payments and resolve billing discrepancies.
• Maintain organized filing systems and protect confidentiality of documents and data.
• Communicate with customers with patience and empathy to address needs and concerns promptly.

Tools

Microsoft Office Suite

Accounting software

Job description

Responsibilities:

• Deliver exceptional customer service by promptly addressing inquiries, resolving issues, and providing product information to both existing and prospective customers via phone, email, and in-person interactions.
• Process paperwork accurately and efficiently, including sales orders, contracts, and other relevant documents, ensuring compliance with company policies and procedures.
• Generate and send invoices to customers in a timely manner, following up on overdue payments and resolving billing discrepancies as needed.
• Maintain organized filing systems for easy retrieval of documents and information, ensuring confidentiality and data security.
• Communicate with customers with patience, empathy, and respect, ensuring their needs are met and their concerns are addressed in a timely manner.

Qualifications:

• Proven experience in administrative support, customer service, or similar roles, preferably in a retail or service-oriented environment.
• Strong organizational skills and attention to detail, with the ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Proficiency in Microsoft Office Suite and accounting software.
• Excellent communication skills, both verbal and written, with a professional and courteous demeanor.
• Ability to work collaboratively in a team environment and build positive relationships with customers and colleagues.
• Demonstrated ability to handle confidential information with discretion and maintain high standards of integrity and professionalism.